What to do when your Samsung Galaxy camera will not open
If your Galaxy device displays a message saying the camera cannot be opened, the issue may be caused by a temporary camera error or a problem with the camera module. In many cases, restarting the device or clearing the Camera app data may help resolve the issue.
Note: Menu names, settings, and screen layouts may vary depending on the model and software version.
A temporary Camera app error may prevent the camera from opening. Clearing the Camera app data may help restore normal operation.
Step 1. Open Settings > Tap Apps.
Step 2. Select Camera.
Step 3. Tap Storage.
Step 4. Tap Clear data.
Step 5. Tap Delete to confirm.
Note: Clearing the Camera app data resets camera settings to default values, but saved photos, videos, and other personal data will not be deleted.
A temporary system error may prevent the camera from functioning properly. Restart the device and check the camera again.
Restart using the power menu
Step 1. Swipe down from the top of the screen to open the Quick settings panel > Tap the Power off icon.
Step 2. Tap Restart.
Restart using the buttons
Press and hold the Side key and Volume down key at the same time for more than 7 seconds until the device restarts.
You can use the Samsung Members app to check the camera status through Phone diagnostics.
Note: Phone diagnostics is available only on Galaxy devices with the Samsung Members app installed.
Step 1. Open the Samsung Members app > Tap Support.
Step 2. Tap Get Started under Phone diagnostics.
* The full diagnostics scan begins. You can stop the process and select specific items to run individual tests.
Step 3. Tap Camera.
Step 4. Check the diagnostic results.
Note: If the camera still does not work after trying the steps above, the camera module or internal circuitry may require inspection. Please visit a Samsung service centre for professional diagnosis and repair.
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