Samsung | Telstra Gift redemption
Redeem
Offers
FAQ

Samsung | Telstra
Gift redemption

Your Galaxy. Your way.

How to redeem

Step 1

Find your respective promotion from the list below

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Step 2

Click the ‘redeem’ button on your respective promotion

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Step 3

Login or create a Samsung account at the prompt screen

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Step 4

Enter your details including the device IMEI Number (To find, dial *#06# on your phone. The number will appear on screen)

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Step 5

Upload a copy of your proof of purchase which must include the device name and date of purchase

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Once your redemption claim is successful, you’ll receive an email confirmation. Please check the relevant terms and conditions of the promotion for further details.

Available offers

Purchase Galaxy A55

Receive bonus Galaxy Buds FE (Graphite)

Promotional Period:
25th March 2024 - 15th April 2024

Redemption Period
25th March 2024 - 17th June 2024

Redeem
Terms & Conditions
Purchase Galaxy A55 Purchase Galaxy A55

Purchase Galaxy S24 Series

Receive bonus Watch6 44mm/40mm

Promotional Period:
7th February 2024 - 4th March 2024

Redemption Period
7th February 2024 - 4th April 2024

Redeem
Terms & Conditions
Galaxy S24 series Galaxy S24 series

Frequently Asked Questions

More questions? Check out the FAQs below.

  • ETA for delivery – When will I receive my GWP gift?

    If the clam status shows “Shipped” and you have received the tracking number via email from Samsung, you can track the delivery on StarTrack’s track and trace website: https://startrack.com.au/track/search

    You can also find the tracking number under your claim in Redemption History once you have logged in to the redemption portal:
    Redemption ID with “AUG” pre-fix:
    https://samsung-redemption.com/customer/#/sasso/AU-gwp
    2) Redemption ID with “AUGE” pre-fix: https://samsung-redemption.com/customer/#/sasso/AU-gwpnev

    If you are not going to be available to accept delivery on that day, don’t worry. Star Track will leave a “Sorry we missed you!” card and will take your delivery to your local Australia Post Office to be collected at a convenient time. Alternatively, you can redirect your gift or organise a redelivery through the track and trace website.

    Like many organisations, Samsung Electronics Australia is having to adapt to work practices and processes in light of COVID-19. We usually allow 60 days for dispatch and delivery to be completed.
    However, with the spread of COVID-19, you will temporarily experience longer than usual delivery times. It is our best interest to protect the health and wellbeing of our people, suppliers and customers.
    We understand this may be challenging but we appreciate your patience during these unprecedented times. Please also note, Star Track had announced the removal of signature on home delivery for the health and wellbeing of its staff. Deliveries will only be made to a safe place or a “Sorry We Missed You” card will be left and your package will be held at your local post office for pick –up.

    If the clam status shows “Shipped” and you have not received the tracking number via email, please log in to your redemption portal and confirm if there is tracking number attached to your redemption ID.
    1) Redemption ID with “AUG” pre-fix: https://samsung-redemption.com/customer/#/sasso/AU-gwp
    2) Redemption ID with “AUGE” pre-fix: https://samsung-redemption.com/customer/#/sasso/AU-gwpnev

    Sometimes the tracking number email might be detected as spam in your mailbox, and you might miss the information.

    The delivery process can take up to 60 days to be completed.

    If the clam status shows “Pending Shipping”, there is no tracking number assigned yet. When your gift is ready for delivery, you will receive an email from us with the tracking details.

  • Samsung have engaged with Star Track to deliver our physical promotional gifts/GWP gifts, once promotional claims have been validated.

  • Once the claim has been submitted and validated in the Samsung promotions system, the delivery address information cannot be changed or updated.

  • For a POP to be valid, it MUST include the below information:
    1) Valid Purchase Date (order date in the case of a pre-ordered device) as outlined in the Terms & Conditions
    2) Product Purchased
    3) Participating Retailer

    You can upload up to three Proof of Purchase Document that may be one of the following:
    1) Packing slip - included in the delivery parcel of your purchased device
    2) Tax Invoice showing a valid purchase date
    3) Screenshot of your purchase email confirmation
    4) Welcome letter
    5) Contract letter showing a valid purchase date

    What is a Receipt number?
    Receipt number can be found on your tax invoice or contract letter correlating to the uploaded POP.

  • The maximum size of a proof of purchase attachment is 5MB, and file types accepted are png, jpeg, jpg and pdf.

    If you have tried the above and are still unable to attach, please email your attachment together with the redemption ID and we will attempt to upload it for you. Email: telco-promos@samsung.com

  • For Telstra promotions, usually customers can only submit up to five claims for each promotion.

    The maximum of claims allowed are subjected to each promotion.

    Please always refer to the Terms & Conditions as the guideline.

  • You should check that you have purchased an eligible product within the promotional period via the terms and conditions of each respective promotion.

    Please also check that your proof of purchase includes all of the necessary details as outlined above in the ‘What is a valid Proof of Purchase?’.

  • If your redemption status shows “Validation Completed” or “Pending Shipping”, that means your redemption request has been validated and approved.
    1) For E-voucher claim (“AUE” and “AUGE” pre-fix), you will received the voucher via email within 7 days upon redemption approval.
    2) For GWP claim with (“AUE” and “AUGE” pre-fix), you will receive an email with the tracking details when the gift has been shipped.

  • All GWP gifts comes with a warranty.

    Please retain your Proof of Warranty Letter and pop into a Samsung Store where they can help you out, alternatively you can call our Samsung Care team: https://www.samsung.com/au/info/contactus/

  • Please use the below link and select “Reset Password”, then enter your email address https://account.samsung.com/accounts/v1/MBR/resetPassword#

    Once this is completed, an email will be sent to your email account with a link to reset your password.

  • Please use the below link and select “Find ID”, then enter your First name, Last name and Date of birth then select “FIND MY ID”. https://account.samsung.com/accounts/v1/MBR/findId

    The system will then provide you with secure information regarding your registered email account for your Samsung Account.

  • A valid Samsung Account is required in order to submit an eligible redemption as per the Terms and Conditions.

    To create a new Samsung Account please follow the link below: https://account.samsung.com/membership/intro

  • Please ensure you are typing the 15-digit IMEI number only.

    If you have tried this, please send through a copy of your Proof of Purchase document, as well as a screenshot/photo of your IMEI number on the phone itself to telco-promos@samsung.com. We can then escalate this for you for investigation.

  • You can find the 15 digit IMEI number by pressing *#06# on your keypad.

  • Unfortunately once the redemption period has ended, we are no longer accepting new claims.

    You can find information on our promotion and redemption period in each promotion’s Terms and Conditions.

  • If you are having trouble submitting information relating to your proof of purchase, you may contact our team telco-promos@samsung.com or call 1300 362 603