|You may have heard that there’s a safety issue with some of our Top Loader washing machines made between 2010 - 2013.
We first issued the recall in 2013 but there are still thousands of affected machines that are yet to be serviced or otherwise retrieved. All it takes to fix an affected machine is a quick, free service from one of our qualified technicians. Alternatively, you can elect a replacement or a refund.
If you have elected a service please look at our Pre-Rework Fact Sheet.
If you have elected a replacement or refund of your affected unit, please refer to the FAQ section below titled “Can I continue to use my washing machine until I receive a remedy” whilst awaiting receipt of your remedy.
If you have already had your machine reworked please have a look at our Post-Rework Fact Sheet.
Samsung Washing Machine Recall Media Statement – For all media enquiries please contact: SamsungMediaAU@edelman.com
| LET US KNOW IF YOUR MODEL IS AFFECTED
Complete the form with your details below so that one of our Product Safety Team Members can get back to you. You can expect to hear from us within the next 5 days.
INSTRUCTIONSHere’s how you can help. Firstly check your own machine. Then, get your parents to check their machines. Get your mates to check their machines. Get your neighbours to check their machines. Get anyone you know who has a Samsung Top Loader to check their machines.
Just follow these easy instructions:
1. FIND THE MODEL NAME
The model name can be found on the back of the machine
2. CHECK IF YOUR MODEL NAME MATCHES ONE OF THESE:
3. LET US KNOW IF YOUR MODEL IS AFFECTED:
|LODGE YOUR DETAILS USING THE FORM
Complete the form with your details so that one of our Product Safety Team Members can get back to you. You can expect to hear from us within the next 3 - 5 days.
Contact our Product Safety Hotline on 1800 239 655, 8am - 8pm AEST, 7 days
Which models are included in the recall and when were they manufactured?Expand
Samsung Electronics Australia has initiated a product safety recall for six models of Samsung top loader washing machines manufactured between 1 February 2010 and 28 February 2013. The following models are affected:
Machines in this model, all manufactured between 1 February 2010 and 28 February 2013, should be serviced. Customers can confirm if they own one of these affected models by checking the 13-digit model code and 15-digit serial number on the back of the machine. If you are unable to locate either of these numbers on your machine, please contact our Product Safety Hotline and one of our agents will assist you.
How can I determine if my washing machine is affected?Expand
The model number of your Samsung top loader washing machine can be found as shown in the diagram below.
If you are in possession of one of the six listed models, you should contact the Samsung Product Safety Hotline on either 1800 239 655 (8am - 8pm, 7 days a week) to determine if your particular machine is affected.
What should I do if my washing machine is an affected model?Expand
If your model number is one of the six listed, you should register your details in the form above or contact the Samsung Product Safety Hotline on 1800 239 655 (8am – 8pm, 7 days a week). If your model is affected, you are entitled to elect either a rework, replacement (with a Samsung washing machine that is not subject to a product safety recall) or refund. The hotline agent can help you through this process.
What if I have an affected washing machine and it has been reworked but I’m not satisfied with the fix?Expand
If you have had your machine reworked but are not completely satisfied you can request a replacement (with a Samsung washing machine that is not subject to a product safety recall) or refund. Simply register your details in the form above or call our Samsung Product Safety Hotline on 1800 239 655.
What is the issue?Expand
Samsung believes that when an affected machine is operated in certain circumstances, there is a chance that moisture may penetrate the electrical connectors of the affected machines, which can cause a fire hazard.
Can I continue to use my washing machine until I receive a remedy?Expand
Prior to the rework service being conducted on your affected machine or your receipt of a replacement/refund, Samsung recommends that, as a precautionary measure, you only use your washing machine when you are present or nearby to monitor it. This just means that you shouldn’t leave your home whilst the affected machine is running or leave it to cycle whilst you sleep. If you notice or smell any smoke, you should immediately turn off the machine at the power point and contact Samsung
How can I receive a remedy for my machine?Expand
The easiest way to obtain a remedy for your affected machine is to contact the Samsung Product Safety Hotline on either 1800 239 655 (8am - 8pm, 7 days a week). The hotline agent can confirm if your unit is affected, and if so can arrange for a remedy.
What does the product safety repair involve?Expand
A quick and free service has been designed to repair affected models. This involves a trained and authorised technician visiting your home to perform a modification to your unit's electrical connector.
How can I receive and find updates on this recall?Expand