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[Support News] CLEARANCE EVENTS

Latest newsClearance Retune event for viewers in parts of Berkshire, Buckinghamshire, Oxfordshire and the east Midlands on Wednesday 29th May.The event is happening as some of the channels are moving to new frequencies to allow for the future roll-out of 4G mobile services and broadband. What will happen on...

24 May, 2013

[Support News] GET STARTED WITH SAMSUNG GALAXY S4

Just bought a Galaxy S4? Our new Get Started tool can help you set up your phone straight out of the box, using clear instructions and an interactive phone. Click here to Get Started...

26 Apr, 2013

[Support News] CLEARANCE EVENT FOR CAITHNESS REGION OF SCOTLAND

Latest newsClearance Retune event for viewers in the Caithness region of Scotland on Wednesday 24th April 2013The event is happening as some of the channels are moving to new frequencies to allow for the future roll-out of 4G mobile services and broadband. What will happen on the day?You will NOT need to ret...

20 Apr, 2013

[Support News] Clearence Event

CLEARANCE EVENTSLatest newsClearance Retune event for viewers in the Scottish Borders, parts of Angus, Dundee, Perth and Fife, Rosneath and the south west Highlands and Islands on Wednesday 17th April.The event is happening as some of the channels are moving to new frequencies to allow for the future roll-out...

16 Apr, 2013

[Support News] Smart Hub Maintenance

During the hours of 3am to 8am BST on 2nd April 2013, there will be planned maintenance work on the Samsung Smart Hub servers. Customers with C,D and E series TV’s that have the Smart Hub feature will not be able to access it during the maintenance period.Customers with F series TV's installed prior to 3a...

28 Mar, 2013

[Support News] Smart Hub - Server error resolved

Smart hub error now resolved. If you are still experiencing problems with your Smart Hub, please follow the steps below:1. Turn off your television and turn it on againIf this does not resolve the error, please follow the next steps: 2. Make sure your television is connected to the network3. Press the smart h...

4 Mar, 2013

[Support News] Smart Hub

An error has been noted with our Smart Hub server and we are currently working to resolve the matter. There are no troubleshooting steps that will resolve the error for individual devices. We kindly request for your patience and apologise for any inconvenience caused by this error. Further updates will follow...

4 Mar, 2013

[Mobile Phone] Unable to find 'My Location' using Google Maps or Navigation on Galaxy S3 Mini device (GT-I8190N)

1. From the home screen select “Apps” then “Settings” then “Location services” then tick the boxes.2. Go to “Settings” then “Application Manager” then scroll right (twice) to “All” then scroll to “Maps”, then select “Maps” then tap “Force Stop” and clear data, then exit. No...

9 Feb, 2013

[General] Get the most out of your new Android Smart phone with Samsung Diagnostics

The new Samsung Diagnostics app has been designed to help you get the most out of your Samsung Android Smartphone. From fixing a problem to helping you learn how all the features work, this app has been designed to be easy to follow and is simple to use.Diagnose a problemIf you are having difficulty with a pa...

30 Jan, 2013

[Support Alert] SCAM e-mails/texts claiming to be from Samsung

It has been brought to our attention that scams are being circulated via email or text claiming to be from Samsung. These messages claim that the recipient has been selected to win a large cash prize and the recipient should provide their personal details to claim their winnings.Samsung does not conduct promo...

25 Jan, 2013

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