Location inaccuracy for your SmartThings Tracker

The process involves the SmartThings tracker transmitting data to the Samsung Cloud, which then relays this information to your SmartThings app through your mobile network. Consequently, the strength of your mobile signal can affect the preciseness of the location estimates. For instance, GPS signals can be weaker in densely populated areas, leading to slight variations in location accuracy.

Note: The time it takes for the location information to display in the SmartThings app may vary from a few seconds to several minutes, depending on network conditions.

The Geofence feature is designed to keep you informed about the movements of your loved ones by sending notifications when they enter or exit a designated area. Should there be a delay in receiving an alert—for example, if you expect your child to enter a Zone by 8 a.m. but haven't yet received a notification—there's no need for immediate concern. Delays can occur due to high network traffic, affecting the timeliness of Zone alerts. It is still advisable to review your Geofence settings to ensure they are configured accurately.