Cannot sync content between phone and Samsung smart watch

If you want to transfer content between your Samsung watch and phone, the two devices must be paired through the Galaxy Wearable app on your phone. You may also need to allow permissions for certain apps. If you are still having some trouble, follow the tips below.
Galaxy S24 Ultra next to a Galaxy Watch Galaxy S24 Ultra next to a Galaxy Watch
Galaxy S24 Ultra next to a Galaxy Watch Galaxy S24 Ultra next to a Galaxy Watch

Cannot sync content between phone and Samsung smart watch

Important
Available menu options and settings will vary by the watch and software version. Unsupported file formats cannot be transferred. The Galaxy Wearable app and the Music app support MP3, M4A, AAC, OGG, and WMA audio files. Third party watch apps may support additional file formats.
1
Restart your phone, and then your watch.
Press and hold the Power button on your phone, and then tap Power off. Tap Power off again. After it has completely shut down, press and hold the Power button again to restart your phone. Now, perform the same steps to restart your watch. You may need to swipe down from the top of the watch's screen to open Quick settings, and then tap the Power icon.
Note
The actual charge time may vary depending on the charger's condition and your phone or watch. Only use Samsung-approved chargers and adapters. Unapproved chargers or cables can also cause damage.
2
Make sure your phone and watch have more than 25% battery life.
Make sure your phone and watch are charged. You may have issues transferring data between the two devices if their battery life is less than 25 percent.
3
Verify Power saving mode is turned off on your phone and watch.
  • Phone: Navigate to and open Settings, and then search for and tap Power saving. Tap the switch at the top to turn off Power saving mode.

  • Watch: If Power saving mode is activated on the watch, a special screen will be displayed on the watch. Tap Turn OFF, and then tap the checkmark to confirm. On Wear OS models, swipe down from the top of the screen to open Quick settings, and then tap the Power saving icon to turn it off.
    Power saving icon highlighted on a Galaxy smart watch
Note
If Watch only mode is on, the watch will only display the time and all other functions will be off. Watch only mode is not available on the Galaxy Fit, Gear Fit2 Pro, or Gear Fit 2.
4
Verify Watch only mode is turned off on your watch.

If the watch is in Watch only mode, it will only display the time and you won't be able to use its different features.

 

To exit Watch only mode, press and hold the Power button for 3 seconds. The watch's logo screen will appear. Watch only mode will turn off, and all other functions can now be used.

Note
Airplane mode is not available on smart fitness bands, like the Galaxy Fit.
5
Verify Airplane mode is turned off on your phone and watch.
  • Phone: Navigate to and open Settings, and then tap Connections. Tap Airplane mode, and then verify the switch is turned off.

  • Watch: Swipe down from the top of the screen to open Quick settings, and then swipe to and tap the Airplane mode icon to turn it off.
Note
When Airplane mode is turned on, Bluetooth will automatically turn off. You will need to manually turn on Bluetooth each time.
6
Make sure your phone and watch are connected through Bluetooth.

Your phone and watch must be connected through Bluetooth with the Galaxy Wearable app to sync content. To verify your phone and watch are connected, open the Galaxy Wearable app on your phone.
 

  • If the app displays "Start," then the watch and phone are not connected. You will need to tap Start, then select your watch, and then follow the on-screen instructions to connect the watch to your phone.
  • If "Remotely connected to watch" or "Disconnected from watch" appears in the app, then Bluetooth is turned off. Check the Bluetooth settings on your watch and phone.

    • Phone: Navigate to and open Settings, then tap Connections, and then tap Bluetooth. Verify the switch is turned on.

    • Watch: Navigate to and open Settings, then tap Connections, and then tap Bluetooth. Verify the switch is turned on. The Galaxy Fit does not have a Bluetooth settings option, so make sure the watch is charged and powered on.
      Bluetooth option highlighted on a Galaxy smart watch

 

If you have any difficulty connecting, see our guide to connection issues for more help.

7
Turn on the app permissions on your phone and watch.
  • Phone: Navigate to and open Settings, then tap Apps, and then swipe to and tap Galaxy Wearable. Tap Permissions, and then turn on the permission for each function. Then, navigate back to the main Apps page. Depending on the connected watch, turn on the permission for the functions that appear under the Galaxy Watch Plugin or Galaxy Fit Plugin.

  • Watch: Navigate to and open Settings, then tap Apps, and then tap Permissions or Permission Manager. Turn on the permission for the functions under Music or Gallery.

 

Once you've completed these steps, you will be able to transfer content to your watch.

 

If the issues persist, please backup your watch’s data and reset the watch. Then, try reconnecting it to your phone.

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