Perform a reset on your Samsung smart watch

Reset screen showing on Galaxy Watch4

If you decide to give your watch to a family member (how sweet!), or if you just want a fresh start, you should reset the watch. All of your personal data will be removed and the watch will restore back to its default settings, so you won't have to worry about personal info still being on it. You can reset your watch using the Settings or Reboot mode on the watch, or with the Galaxy Wearable app on your phone. 

Note: Available screens and settings may vary by wireless service provider, software version, phone, or watch. When you reset a LTE watch that has active service, you may need to contact your service provider to reactivate service for the watch again.

Before resetting your watch

Whether you plan to keep your watch or give it to a friend, you should back up your data before you perform a reset or recovery. This ensures your data can be restored after it's reset.

In the event you do give the watch away after the reset, be sure to unpair the Bluetooth connection between the watch and your phone. Just navigate to and open the phone's Settings, and then tap Connections. Tap Bluetooth, tap the Settings icon next to the watch, and then tap Unpair.

Back up data highlighted in the Galaxy Wearable app

Perform a reset from the watch's settings

Note: You will need to use the Galaxy Wearable app to reset the original Galaxy Fit. Please see the section entitled "Reset the watch using the Galaxy Wearable app" for more information.

Depending on your watch, the reset methods may be a little different.

  1. Navigate to Settings.

  2. Swipe to and tap General.

  3. Swipe to and tap Reset.

  4. Tap the checkmark and follow any on-screen instructions to start the reset.

Reset option on a Samsung Galaxy Watch

The Galaxy Fit2 can be reset from the watch. Use the steps below to complete the reset:

  1. Tap the Home key, and then swipe down to open the Quick settings panel.

  2. Swipe all the way to the right, and then tap More options (the three vertical dots).

  3. Tap the Reset icon at the bottom, and then tap the checkmark to confirm the reset.

For a Gear S2, swipe to and tap Gear info from Settings. Next, tap Reset Gear, tap Factory reset, and then tap Done.

Reset the watch using the Reboot mode

Note: You will need to use the Galaxy Wearable app to reset the original Galaxy Fit. Please see the section entitled "Reset the watch using the Galaxy Wearable app" for more information.

Maybe you want to reset your watch, but you forgot your screen lock PIN. In that case, you can perform a recovery to reset the watch.

Important: You will be required to log in to the same Samsung account that is currently on the watch when the reset is complete.

  1. Turn off your watch by simultaneously pressing and holding the Home key (Power key) and Back key until "Rebooting" displays at the bottom of the watch's display.

  2. Quickly press the Home key repeatedly until the Reboot mode menu is displayed.

  3. Press the Home key multiple times until Recovery is selected.
    Note: If you stay idle while on the Reboot menu, the watch will start up normally.

    Hard reset in the reboot menu on the Galaxy Watch Active
  4. Press and hold the Home key to reboot and start the recovery. If you have a Galaxy Watch4 or Galaxy Watch5, continue to the next step. All other watches will begin the recovery process.

  5. The Galaxy Watch4 or Watch5 will display another menu. Swipe down to select Wipe data/factory reset, and then swipe right.  Swipe down again to select Factory data reset, and swipe right to perform the reset. When the reset completes, swipe right to reboot the watch.

Reset the watch using the Galaxy Wearable app

Note: The Galaxy Fit can only be reset using the Galaxy Wearable app or when you connect the watch to a different phone.

Galaxy and Gear watches

  1. Open the Galaxy Wearable app on your connected phone.

  2. Next, tap Watch settings.
    Note: You can skip this step on some watch models.

  3. Tap General, tap Reset, and then tap Reset again to confirm.

Reset option in the Galaxy Wearable app

Galaxy Fit and Fit2

  1. Open the Galaxy Wearable app on your phone.

  2. Tap About band, tap Reset band, and then tap Reset to confirm.

Reset the watch using an iPhone

Note: The Galaxy Watch4 and Galaxy Watch4 Classic models are not compatible with iOS.

If you’ve connected your watch to an iPhone, it can be reset using the iOS Galaxy Watch app. 

  1. Navigate to and open the Galaxy Watch app on your iPhone.

  2. Swipe to and tap General

  3. Tap Reset, and then tap Reset again to confirm.

Reset option for Galaxy Watch app on an iPhone
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Table of contents