Galaxy Wearable App on phone displaying the Pick your device screen with two Galaxy watches

Samsung smart watch will not connect to a phone

If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch.

Cannot sync content between phone and Samsung smart watch

If you want to transfer content between your Samsung smart watch and a phone, your smart watch must be paired with the phone through the Galaxy Wearable app. You may also need to allow permissions for certain apps, including the Galaxy Wearable app.

App issues on Samsung smart watch

Some watch apps need to be installed on both your watch and phone to function. Because of this, if an app acts funny on your phone, it could act funny on your watch as well. If the app is unstable, the app may not open, frequently crash or freeze, or becomes unresponsive. To fix the problem, try restarting your watch and phone, and check for update

Samsung Galaxy Watch loses mobile connection after pairing to new phone

If you have a LTE model Galaxy Watch Active2, Galaxy Watch, or even a Gear S3, there are several reasons why your watch won't activate or may disconnect from the mobile network after you pair it to a new phone. For example, your may need need to purchase a new data plan from your carrier or check the SIM card in your phone.

Cannot find new watch faces or the music widget for your Galaxy Fit

If you're unable to find new watch faces or the music widget for your Galaxy Fit, make sure the watch is connected to your phone and the watch software is up to date. With the latest software version for the Galaxy Fit plugin and the watch, you'll be able to access new watch faces and the Music Controller widget.

Problems with SmartThings on your Samsung smartwatch

To prevent problems or errors from occurring with the SmartThings app on the watch, make sure the watch is connected to your phone through Bluetooth or directly to a Wi-Fi network. Depending on the issue, you may need to adjust some settings for the app on the watch. However, it may be necessary to troubleshoot the SmartThings app on your phone.

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