How can I use the Active Noise Canceling feature on Galaxy Buds Live?
Note: If the microphone and its area (the outer microphone while wearing the earbuds) are covered completely, feedback may occur when launching the Active noise canceling feature.
Note: To launch the feature with the earbuds, make sure that the preset touch-and-hold feature is set to active noise canceling and then touch and hold the earbud.
- If the pop-up window does not appear, update the SmartThings app to the latest version.
- The connection pop-up window will appear only on Samsung mobile devices running Android 7.1.1 or later that have the SmartThings app installed.
- If the earbuds do not connect to a mobile device, the connection pop-up window does not appear, or your mobile device cannot find the earbuds, tap and hold both earbuds’ touchpads while wearing them to enter Bluetooth pairing mode manually.
- When connecting earbuds with a mobile device that has been signed in to a Samsung account, the earbuds pairing information will be synced on the other mobile devices that use the same Samsung account and you do not need to pair them at the beginning again.
Note: If same symptom persists despite above tips, please contact the Samsung Customer Call Center with device and get proper actions.
Note: Device screenshots and menu may vary depending on the device model and software version.
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