Samsung Care+,

Un service de soins total sans souci

A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line. A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line.
A woman is sleeping in a bed as birds chirp outside. When her smartphone alarm goes off, she reaches for her phone and accidentally knocks it off the bedside table. The text “Mornings happen” appears. A young man in a suit is rushing out the door for work. He places his keys, a tumbler, and his smartphone on top of his car. When he gets inside the car, he forgets to take his phone and drives off. He suddenly remembers his phone and brakes as the phone slides off the roof of the car. The text “Commutes happen” appears. Two young men are sitting on a couch, intently watching a sports match on TV. One of the men is holding a smartphone. As the sound of the crowd's cheers grows louder, they jump up ecstatically and raise their arms up overhead. One of the men grabs the other man's wrist, causing him to release his smartphone into the air. The text “Goooals happen” appears. Two young women are outside in a cityscape taking a selfie with a smartphone, as a young man jumps into the shot in front of them and causes the phone to fly into the air. The text “Selfies happen” appears. One of the women from the previous scene is inside a Samsung store. She looks concerned and shows her smartphone to a friendly-looking young man who works at the service desk. The text “Plan for the unplanned with extended coverage” appears. The Samsung employee takes her phone, nods, and the woman looks relieved and smiles. The text “A worry-free total care service” appears, followed by the heart-shaped Samsung Care+ logo, followed by the text “Samsung Care+”. A woman is sleeping in a bed as birds chirp outside. When her smartphone alarm goes off, she reaches for her phone and accidentally knocks it off the bedside table. The text “Mornings happen” appears. A young man in a suit is rushing out the door for work. He places his keys, a tumbler, and his smartphone on top of his car. When he gets inside the car, he forgets to take his phone and drives off. He suddenly remembers his phone and brakes as the phone slides off the roof of the car. The text “Commutes happen” appears. Two young men are sitting on a couch, intently watching a sports match on TV. One of the men is holding a smartphone. As the sound of the crowd's cheers grows louder, they jump up ecstatically and raise their arms up overhead. One of the men grabs the other man's wrist, causing him to release his smartphone into the air. The text “Goooals happen” appears. Two young women are outside in a cityscape taking a selfie with a smartphone, as a young man jumps into the shot in front of them and causes the phone to fly into the air. The text “Selfies happen” appears. One of the women from the previous scene is inside a Samsung store. She looks concerned and shows her smartphone to a friendly-looking young man who works at the service desk. The text “Plan for the unplanned with extended coverage” appears. The Samsung employee takes her phone, nods, and the woman looks relieved and smiles. The text “A worry-free total care service” appears, followed by the heart-shaped Samsung Care+ logo, followed by the text “Samsung Care+”.

Quoi qu'il advienne Samsung Care+ vous couvre.

Ayez l'esprit tranquille avec Samsung Care +.

Vous resterez protégé au-delà de la garantie standard de l'appareil, avec une protection supplémentaire contre les dommages accidentels à l'écran jusqu'à 12 mois. Quoi qu'il arrive, nos experts Galaxy vous aideront à vous remettre sur la bonne voie.

A closeup view shows a person's feet standing precariously on a wobbly kitchen stool. The stool is tilting to the right, with only one of its three legs on the floor, and the person's smartphone is falling to the ground in mid-air. A closeup view shows a person's feet standing precariously on a wobbly kitchen stool. The stool is tilting to the right, with only one of its three legs on the floor, and the person's smartphone is falling to the ground in mid-air.

Samsung Care+ offre

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Samsung Care+ Standard

Protection d'écran avant

Samsung Care+ Z Premier

Protection d'écran intérieure pliable ou avant

Les coûts

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Produit

Samsung Care+ Standard

Samsung Care+ Z premier

Couverture

1 x protection de l’écran frontal

1x Protection d'écran de l'écran intérieur pliable ou avant

Période

12 mois

12 mois

Appareils éligibles pour Care+

Galaxy S20 FE, Note20, Note20 Ultra

Galaxy Z fold 2

Prix

Gratuit (Conditions générales spéciales)

Gratuit (Conditions générales spéciales)

* Les prix de Samsung Care+ sont sujets à des changements sans préavis.

Frais de réparation par incident

Modèle

 Pays

Frais de réparation

Galaxy S20 FE, Note20 et Note20 Ultra

Côte d’ivoire

XOF 29 000

Galaxy Z Fold2

Côte d’ivoire

XOF 58 000

Termes et Conditions

En quoi est-il meilleur que la garantie standard de l’appareil?

 

Où et comment réclamer

Obtenir une protection contre les dommages accidentels pour votre appareil Galaxy est facile. Suivez simplement les étapes ci-dessous.

 

An icon for Step 1 of the Samsung.com purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

1. Inscrivez-vous en ligne

Cliquez sur le bouton RACHETER et enregistrez-vous dans les 30 jours suivant l'achat de votre nouvel appareil Samsung Galaxy.

An icon for Step 2 of the Samsung.com purchase process: a hand holding a credit card.

2. Échangez votre avantage gratuit

Remplissez le formulaire en ligne et utilisez votre Care + Standard gratuit

An icon for Step 3 of the Samsung.com purchase process: a shiny new smartphone with the heart-shaped Samsung Care+ logo on the screen.

3. Détendez-vous. Vous êtes couvert

Une fois Care + activé, vous pouvez profiter au maximum de votre nouvel appareil Galaxy. De plus, vérifiez l'état de votre couverture à tout moment sur l'application Samsung Members.

Il est facile de trouver votre numéro IMEI

Pour faire une réclamation ou vérifier votre couverture, vous aurez besoin de votre numéro IMEI à 15 chiffres prêt. Voici comment le trouver.

 

Contactez-nous ici.

Si vous disposez d’un plan de service Samsung Care+, veuillez contacter l’IUA à admin@iua.co.za

Pour toute autre information ou assistance concernant Samsung Care+, veuillez nous contacter sur

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Pour la Côte d'Ivoire et le Sénégal

dealercareng@samsung.com

Le client peut également utiliser livechat sur :
http://livechat.support.samsung.com/customer_new/africa_fr

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Pour la Côte d'Ivoire et le Sénégal

80000-0077

Plus d’information

Foire aux questions