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Different coloured Samsung Galaxy S20 FE smartphones standing upright in a circle in front of a white background
Different coloured Samsung Galaxy S20 FE smartphones standing upright in a circle in front of a white background

Claim a Games
Pack or Galaxy
Fit2

If you pre-ordered Galaxy S20 FE from a
participating retailer*

How to claim in 4 easy steps

White outline icon of the back of a smartphone in front of a black background with a SIM card icon within a circle in front

Step 1:

Set up your Galaxy S20 FE

When you’ve received your Galaxy S20 FE, set it up, add your SIM and connect to your chosen network.

White outline icon of the letter M in bubble font with curved lines within the letter in front of a black background

Step 2:

Claim on the Members app

Open the Samsung Members app which is pre-installed on your new Galaxy S20 FE and go to the benefits section. Complete the online claim form, upload your proof of purchase and provide all other required information by 29.11.2020

White outline icon of a closed envelope in front of a black background

Step 3:

Receive your validation email

Our team will review your claim, and you will receive an email to confirm when it has been validated. Following this validation email, you will receive an email with a URL and a 10-digit code. Go to this URL to make your choice between the Games Pack or Galaxy Fit2 in black.

White outline icons of a Samsung Galaxy Fit smartwatch and gaming controller next to each other in front of a black background

Step 4:

Receive your gift

Your Games Pack or Galaxy Fit2 in black will be delivered within 45 days of validation. If you select the Games Pack, your Xbox Game Pass Ultimate evoucher will be delivered via email, so keep an eye on your inbox.

Claims must only be submitted if you pre-ordered from a participating retailer or for phones bought on contract from Samsung Shop Online IE. Gifts for all other orders from Samsung Shop Online IE must have been redeemed during the checkout process.

If you are a business customer, claim your Games Pack or Galaxy Fit2 here.

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