Yes, our opening hours for Support are 8am to 8pm, 7 days a week. We recommend that you check our online help content to see if there is already a solution for your query before contacting us using the options below.
Samsung is following the Irish government national guidelines. Please be aware that local regulations may in place in your area, so we recommend that you check your local council for any additional guidance.
Samsung.com has a range of online FAQ help articles, with topics covering everything from setting up your new Galaxy smartphone to understanding washing machine error codes, and everything in between. Choose your product category below to find the help you need.
Our logistics partner comes to your home to collect your product and will then return it once all repairs are complete. Pick up repair service is available for Mobile Devices including smartphones, tablets and smart watches, and monitors.
For more information and to book a mobile device repair, or IT repair for your monitor repair please contact us.
In-home repair will send an authorised service partner engineer to your home and repair your product onsite. We offer an In-Home Repair service for all Home Appliance and TV&AV products.
In order to safeguard both our customers and engineers, our authorised service partners are following appropriate safety measures, including the use of Personal Protection Equipment (PPE), and advance contacting to confirm any COVID-19 symptoms prior to visiting.
For more information and to book an in-home repair for your home appliance or TV&AV product, please contact us.