Samsung Repair

No one knows your Samsung like we do

Samsung Repair Samsung Repair

Intro Steps

Steps to book your repair:

Choose your product

Step 1
Choose your product

Troubleshoot the issue

Step 2
Troubleshoot the issue

Enter your product details

Step 3
Enter your product details

Book the repair

Step 4
Book the repair

Product category

Step 1: Choose the product you would like to repair

A mobile, tablet and galaxy watch

Mobile devices

Repairs for smartphone, tablets, watches and buds.

A television, sound bar and projector

TV and Audio visual

Repairs for televisions, sound bars and projectors.

A washing machine and refridgerator

Home appliance

Repairs for refrigerators, laundry, dishwashers, vacuum cleaners and cooking.

A galaxy book and a monitor

Computing

Repair solutions for laptops, monitors and memory.

Troubleshooter

Step 3: Do you have Care+ cover with your device?

Yes

I’d like to claim my repair with Care+

No

I don’t have Care+, continue to book a repair

Step 3: Speak to an Expert

Quick question before we continue...

Where did you purchase your product from?

Step 3: Speak to an Expert

Our Experts are here to help

Troubleshooter reference code: {-referenceCode-}

Please follow the below steps to speak directly to an agent.

  1. Start chat
  2. Click Help me with my order
  3. Click chat with an agent
  4. Paste your troubleshooter reference code
  5. Speak to a Samsung Expert to resolve your issue
  1. Start chat
  2. Click Technical Product Support then select your Product Category
  3. Click None of the above. Let me type what I need help with
  4. Paste your troubleshooter reference code
  5. Speak to a Samsung Expert to resolve your issue

Great, looks like the issue you were experiencing is now resolved!

We are here to help if you need any further support.

Call us Call us
Please call us

We can still help you
Mon-Sun | 8am to 10pm

 

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How does Pick up repair work?

Please back up your device before it is collected. Please back up your device before it is collected.

Please back up your device before it is collected.

pick up your device for repair. pick up your device for repair.

Our logistics partner will arrange a time slot to come and pick up your device for repair.

Once picked up, our authorised repair partner will repair your device.

How does In-home repair work?

Prepare your product for inspection and repair

Our authorised repair partner will organise a time and date for your repair

Once appointment confirmed, our authorised repair partner will come to your home and repair your product

Repair Booking

Step 4. Enter your product details

We're sorry!

Our repair booking service is currently offline for essential maintenance.

We recommend chatting to a Samsung Expert to arrange a repair.

To arrange a repair please:

  • Please click here to open a Live Chat window
  • When the window opens we will need a few details if it is your first time contacting us via Live Chat
  • You will be asked what the issue is, please select the last option in the list
  • To be connected to a Samsung Expert, please enter your online troubleshooting reference code as follows:

  • If you experience any issues connecting to a Samsung Expert or if all of our Experts are busy please try again later but please keep a copy of your reference number above to help when booking a repair.

Any personal data you provide to us will be used in accordance with our privacy policy. For more information about our privacy policy click here.

To book a repair please go to our Repair homepage to choose your product and troubleshoot the issue.

*Required
We will use your personal data in accordance with our Privacy Policy

What problem needs fixing?

*Required
Max 800 Characters
0 / 800
We will use your personal data in accordance with our Privacy Policy

Select your collection day

Our courier partner, will collect your device on your chosen date and provide an approximate time for collection on that day.

Please ensure you allow sufficient time when selecting your collection date, to prepare your device for collection. For example backing up your data, phone lock removal, removal of SD and SIM Cards and locating your proof of purchase.

Need help preparing your device for repair?

Watch video
Getting your device ready

We will use your personal data in accordance with our Privacy Policy

What are your contact details

*Required
 
I am happy to be contacted by Samsung with a customer satisfaction survey relating to my experience in using Samsung Customer Support (optional). Please contact me by:
We will use your personal data in accordance with our Privacy Policy

Mobile screen repair recommended costs (RRP) 5

Mobile screen repair costs

search

    Galaxy Device

    Device image

    Screen repair 4 1

    Rear Camera:

    Front Camera:

    USB Connector:

    Back Cover:

    Includes replacement battery 2

    done

    Includes genuine Samsung parts

    done

    Authorised and qualified Samsung Experts

    done

    Screen, panel and frame repair 1

    Includes genuine Samsung parts

    done

    Authorised and qualified Samsung experts

    done

    Includes glass repair

    done

    Includes panel repair

    done

    Includes frame repair

    done

    Include battery replacement 2

    done

    Screen and panel repair 1 ?

    Includes genuine Samsung parts

    done

    Authorised and qualified Samsung experts

    done

    Includes glass repair

    done

    Includes panel repair

    done

    Doesn’t include frame repair

    clear

    Doesn’t include battery replacement

    clear

    Battery replacement:

    About the repair options

    Repair options video

    Pick up repair

    Pick up repair

    A courier comes to you, takes away your device for repair and returns it once complete.

    Available for mobile devices, tablets, wearables and monitors.

    Samsung Support: Pick up repair Play video
    In-home repair

    In-home repair

    A Samsung authorised engineer comes to your home and will repair directly there and then. Ideal for larger products.

    Available for TVs and home appliances only.

    TBD - Samsung Support: In-home repair Play video