Samsung Repair

No one knows your Samsung like we do

Intro Steps

Steps to book your repair:

Step 1
Choose your product

Step 2
Troubleshoot the issue

Step 3
Enter your product details

Step 4
Book the repair

Product category

Step 1: Choose the product you would like to repair

Mobile devices

Repairs for smartphone, tablets, watches and buds.

Start

TV and Audio visual

Repairs for televisions, sound bars and projectors.

Start

Home appliance

Repairs for refrigerators, laundry, dishwashers, vacuum cleaners and cooking.

Start

Computing

Repair solutions for laptops, monitors and memory.

Start

Troubleshooter

Step 3: Do you have Care+ cover with your device?

Yes

I’d like to claim my repair with Care+

No

I don’t have Care+, continue to book a repair

Step 3: Speak to an Expert

Quick question before we continue...

Where did you purchase your product from?

Currys

Shop Direct (VERY)

Argos

Richer Sounds

John Lewis

Amazon

eStore / Samsung Shop

Other

back

Step 3: Speak to an Expert

Our Experts are here to help

Troubleshooter reference code: {-referenceCode-}

Please follow the below steps to speak directly to an agent.

Start chat
Click Help me with my order
Click chat with an agent
Paste your troubleshooter reference code
Speak to a Samsung Expert to resolve your issue

back start chat

Start chat
Click Technical Product Support then select your Product Category
Click None of the above. Let me type what I need help with
Paste your troubleshooter reference code
Speak to a Samsung Expert to resolve your issue

back start chat

Great, looks like the issue you were experiencing is now resolved!

We are here to help if you need any further support.

Close Go to support

Please call us

We can still help you
Mon-Sun | 8am to 10pm

0333 000 0333

Hide AEM components on page load

How does Pick up repair work?

Please back up your device before it is collected.

Our logistics partner will arrange a time slot to come and pick up your device for repair.

Once picked up, our authorised repair partner will repair your device.

How does In-home repair work?

Prepare your product for inspection and repair

Our authorised repair partner will organise a time and date for your repair

Once appointment confirmed, our authorised repair partner will come to your home and repair your product

Repair Booking

Step 4. Enter your product details

We're sorry!

Our repair booking service is currently offline for essential maintenance.

We recommend chatting to a Samsung Expert to arrange a repair.

To arrange a repair please:

Please click here to open a Live Chat window
When the window opens we will need a few details if it is your first time contacting us via Live Chat
You will be asked what the issue is, please select the last option in the list
To be connected to a Samsung Expert, please enter your online troubleshooting reference code as follows:
If you experience any issues connecting to a Samsung Expert or if all of our Experts are busy please try again later but please keep a copy of your reference number above to help when booking a repair.

Any personal data you provide to us will be used in accordance with our privacy policy. For more information about our privacy policy click here.

Chat now

To book a repair please go to our Repair homepage to choose your product and troubleshoot the issue.

*Required

Product Type *

How do I find the IMEI, model number and serial number?

IMEI Number *

Serial Number *

Model *

About your repair

Our Authorised Repair Partner will attempt to repair your product, whether the fault is something covered by our warranty (an "in warranty repair") or something not covered by our warranty (an "out of warranty repair").

Out of warranty repair:

You understand that any damage to your product will deem your device out of warranty and any repair will be chargeable.
If your product is outside of it’s warranty period a repair will be chargeable.
Our Authorised Repair Partner will not proceed with any repair until they have agreed a price with you and you authorise them to proceed.

In warranty repair:

You understand that if your product is deemed in warranty that you will be required to provide a proof of purchase.

Please tick the box to confirm you acknowledge the terms for repair

LEARN MORE ABOUT WARRANTY >

Steps on getting your product ready for us

If your device is still covered by warranty, you will be required to show or provide a copy of your original proof of purchase.

For mobile products please enclose a copy(not original) with your device when it is being collected by our logistics partner.

For TV/AV and Home Appliance repairs please show your original proof of purchase when the engineer arrives. In some circumstances our Authorised Repair Partner may request a copy in advance of a visit.

We will use your personal data in accordance with our Privacy Policy

Select your collection day

Our courier partner, will collect your device on your chosen date and provide an approximate time for collection on that day.

Please ensure you allow sufficient time when selecting your collection date, to prepare your device for collection. For example backing up your data, phone lock removal, removal of SD and SIM Cards and locating your proof of purchase.

Need help preparing your device for repair?

Watch video

We will use your personal data in accordance with our Privacy Policy

What are your contact details

*Required

First Name *

Last Name *

Phone Number *

Email *

Device collection and return address *

I am happy to be contacted by Samsung with a customer satisfaction survey relating to my experience in using Samsung Customer Support (optional). Please contact me by:

Email Phone SMS

We will use your personal data in accordance with our Privacy Policy

Mobile screen repair recommended costs (RRP)⁵

Mobile screen repair costs

Galaxy Device

Screen repair ⁴ ¹

Rear Camera:

Front Camera:

USB Connector:

Back Cover:

Includes replacement battery ²

Includes genuine Samsung parts

Authorised and qualified Samsung Experts

Screen, panel and frame repair ¹

Includes genuine Samsung parts

Authorised and qualified Samsung experts

Includes glass repair

Includes panel repair

Includes frame repair

Include battery replacement ²

Screen and panel repair ¹ ?

Includes genuine Samsung parts

Authorised and qualified Samsung experts

Includes glass repair

Includes panel repair

Doesn’t include frame repair

Doesn’t include battery replacement

Battery replacement:

Mobile devices suggested FAQs

1. How much will it cost to repair my phone screen?

2. How do I find the IMEI number, model number and serial number for my Samsung Galaxy device?

3. How do I perform a factory reset on my mobile device?

TV & AV suggested FAQs

1. My remote control isn't working

2. My TV switches itself off

3. Why does my TV screen dim or brighten by itself?

Home appliance suggested FAQs

1. My Samsung washing machine is showing an error or information code. What does it mean?

2. My Samsung fridge-freezer ice maker doesn't produce enough ice. What should I do?

3. How do I check the drain pump filter of my Samsung washing machine?

Computing suggested FAQs

1. Where can I find drivers software and support for my Samsung printer?

2. How long is the UK manufacturer warranty period on Samsung PC monitors?

3. How do I safely clean my Samsung computer screen?

About the repair options

Repair options video

Pick up repair

A courier comes to you, takes away your device for repair and returns it once complete.

Available for mobile devices, tablets, wearables and monitors.

In-home repair

A Samsung authorised engineer comes to your home and will repair directly there and then. Ideal for larger products.

Available for TVs and home appliances only.

Samsung Repair

No one knows your Samsung like we do

Intro Steps

Steps to book your repair:

Product category

Step 1: Choose the product you would like to repair

Mobile devices

Repairs for smartphone, tablets, watches and buds.

TV and Audio visual

Repairs for televisions, sound bars and projectors.

Home appliance

Repairs for refrigerators, laundry, dishwashers, vacuum cleaners and cooking.

Computing

Repair solutions for laptops, monitors and memory.

Troubleshooter

Step 3: Do you have Care+ cover with your device?

Yes

No

Step 3: Speak to an Expert

Quick question before we continue...

Where did you purchase your product from?

Step 3: Speak to an Expert

Our Experts are here to help

Troubleshooter reference code: {-referenceCode-}

Please follow the below steps to speak directly to an agent.

Great, looks like the issue you were experiencing is now resolved!

We are here to help if you need any further support.

Please call us

Hide AEM components on page load

How does Pick up repair work?

How does In-home repair work?

Repair Booking

Step 4. Enter your product details

About your repair

Out of warranty repair:

In warranty repair:

Steps on getting your product ready for us

What problem needs fixing?

Select your collection day

What are your contact details

Mobile screen repair recommended costs (RRP) 5

Mobile screen repair costs

Galaxy Device

Screen and panel repair

Mobile devices suggested FAQs

TV & AV suggested FAQs

Home appliance suggested FAQs

Computing suggested FAQs

About the repair options

Repair options video

Pick up repair

In-home repair

Mobile screen repair recommended costs (RRP)⁵