Step 2: Please select the repair you'd like to track

Pick up repair

In-store repair

In-home repair

Step 3: Please enter your details

Need help with your service order number?

Sorry, we don’t recognise those details. Please double check that you have entered your service order number and email address correctly. If your details are still not recognised please contact us via Call or Live Chat. If you booked your repair with Samsung over Live Chat or phone call please click on ‘GO BACK’ and select ‘I booked my repair with a Samsung Expert’ and follow the instructions.

Step 2: Repairs booked through live chat, phone or by in-store experts can be tracked by speaking to our Chatbot

  1. Click Start chat below
  2. Click 'Begin Support'
  3. Click 'Technical product support'
  4. Click 'Track an Existing Repair'
  5. Please select your product type
  6. You will be requested to enter your Service Order Number and the email address you used to book your repair
  7. Any personal data you provide to us will be used in accordance with our privacy policy.

No one knows your Samsung like we do

No one knows your Samsung like we do

Whether you need help setting up your device or making the most of its feaures, we've got your back

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