The display isn't working properly

Last Update date : Apr 13. 2024

There may be a variety of reasons why your device’s display is not working properly. Your display may not work properly if it has been damaged by an external impact. Using an outdated software version may also be a cause of the issue. For more information, refer to the guide below.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Check 1. Keep your apps up to date

Make sure that the software version of the apps you are using is up to date. Using outdated apps may cause compatibility issues with the OS. In most cases, the issue is temporary, but always keep your software version up to date in case the issue persists.

How to update your Play Store apps

Step 1. From the Play Store, select My Google Account.

Step 2. Tap Manage apps & device to check for apps with available updates.

Check for apps with available updates

Check 2. Try restarting your device

You may experience display issues due to a temporary software error. In this instance, the issue can be resolved by simply restarting your phone. For best results, remove your SIM card and SD card before restarting your device.

Resolve temporary software issues by restarting device

① Volume down key

② Side key

Note: Press and hold the Volume down key and Side key to turn off your device. After your device completely turns off, you can turn on your device with the same method.

Check 3. Display damage due to external impact

Your screen may not function properly if it has been damaged due to an external impact. If this is the case, stop using your device and take it to your nearest service center for repair.

Device display damage due to external impact

Useful display settings

Adjust font size and style

You can adjust your font size and style according to your preferences or needs. Follow the steps below to change the size and style of your font.

Step 1. From Settings, navigate to Display, then tap Font size and style.

Step 2. As desired, adjust the Font style and Font size.

Adjust Font size and style

Adjust Screen zoom

You can adjust settings to make your content appear smaller or bigger on your screen. Refer to the following guide to adjust your screen zoom.

Step 1. From Settings, navigate to Display, then tap Screen zoom.

Step 2. Using the Screen zoom (plus/minus bar) on the bottom of the screen, adjust your Screen zoom.

Adjust display Screen zoom

Adjust the screen ratio according to the app in use

When watching a video, you may prefer a higher screen ratio. However, a smaller screen ratio that requires less range of motion may be more convenient when texting or using a messenger application. Try adjusting the screen ratio according to the app you are using.

Step 1. From Settings, navigate to Display, then tap Full screen apps.

Step 2. Tap Camera cutout, then select the apps that you would like to adjust the screen ratio for.

Adjust screen ratio with Camera cutout

Disable the Eye comfort shield setting

Is your display color too warm? Try disabling the Eye comfort shield setting.

Disable Eye comfort shield setting

Note: Device screenshots and menus may vary depending on the device model and software version.

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

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