HE1 or HE2 is shown on the display of my washing machine. How can this be fixed?

Last Update Date : Apr 09. 2018

HE1 or HE2 indicates Heater Error. Please turn off the washer dryer and wait for about five minutes to cool it down and after that restart it and check. 

 

If the fault still persists, please contact Samsung Customer Care with respect to your country location.

 

 

UAE : 800-SAMSUNG (800-7267864) - From 08:00 am – 10:00 pm [GMT+4] (All Week Days).OMAN : 800-SAMSUNG (800-7267864) - From 08:00 am – 10:00 pm [GMT+4] (All Week Days).BAHRAIN : 8000-GSAM (8000-4726) - From 07:00 am – 09:00 pm [GMT+3] (All Week Days).Kuwait : 183 (CALL) 2255 - From 07:00 am – 09:00 pm [GMT+3] (All Week Days).Qatar : 800 (CALL) 2255 - From 07:00 am – 09:00 pm [GMT+3] (All Week Days).You may also book a repair thru Samsung Cyber Service.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat

Live Chat support with a Samsung product expert.
24/7 Daily

Email

We'll respond within 24 hours of your request.

Escalation to CEO's Office

We'll respond within 24 hours of your request.

Call

+962-6-5777444General Support

(Jordan) 24 Hours Hotline number

+962-6-5777441B2B Support

(Jordan) 24 Hours Hotline number

1299General Support

(Lebanon) Monday- Friday: 8am-6pm

80010080General Support

(Iraq) 24 Hours Hotline number

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Search the nearest Samsung Service Centers in your area.

Contact Us