Try this out if your phone isn’t charging properly!
Do you have any questions or issues charging your device?
Learn how to troubleshoot various charging error.
First, check your phone's
battery settings
Step 1. Go to Device care in Settings and tap Battery.
Step 2. Tap Charging settings.
Step 3. You can confirm charging settings, such as Fast charging and Fast wireless charging.
※ 'Fast charging', 'Super fast charging', and 'Fast wireless charging' should require a power adaptor, power cable, and accessories that support the function.
※ Wireless charging is only supported in certain Galaxy models, and wireless charging pads are sold separately.
※ In some Galaxy models, 'fast wireless charging' is supported, which is faster than 'wireless charging'.
※ Charging options may vary depending on Galaxy model.
Having trouble charging?
Try this!
Is your phone charging slowly or not charging at all?
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Take a break and let your smartphone rest while charging.Browsing the web, watching videos and playing games while your phone is charging will lead to a slower charging rate in order to prevent overheating.
In particular, if multiple apps are running simultaneously or if you run apps that require a connection to a network or other devices, battery consumption may be higher than the charging rate. -
Check your settings if fast charging is not working properly.If fast charging is not working, check your settings to see whether the fast charging options are enabled or not.
01. Go to ‘Battery and device care' in ‘Settings’ and tap 'Battery'.
02. Tap ‘More battery settings’.
03. Check the status of ‘Fast charging’, ‘Super fast charging’, and ‘Fast wireless charging’ under the Charging category at the bottom.
※ You cannot fast charge your phone using a regular power adaptor.
※ If fast wireless charging is not working, check your settings as listed above and make sure you are using a fast power adaptor. -
Charge at room temperature.If the temperature of your device or the environment is too high or too low, the device’s safeguard may slow down the charging speed.
We recommend charging your device at room temperature for fast, stable charging. -
Use a power adaptor.If you are charging with a power cable connected to a computer, the voltage will be less than that of a power adaptor, resulting in a slow charge. For the best results, we recommend using a power adaptor.
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Check for foreign objects or moisture.- If there is a foreign object stuck inside the charger port or power cable, the device's safeguard may shut off charging for its protection. With a soft brush, remove the foreign object and try charging again.
- For wireless charging, if there is a foreign object located between the device and power adaptor, the charging may be slowed. Remove the foreign object and try charging again.
- If there is any moisture detected inside the charger port or power cable, the device's safeguard will notify you that moisture is detected and will shut off charging.
Try again after the moisture is removed.
※ If moisture is detected (water drop icon), unplug the power adaptor from your device. Charging with moisture can lead to charging port corrosion and damage to the device. If the charging port corrodes, visit your nearest Samsung Service Centre for device repair. -
Check the power cable connection.Charging may be slowed if power cable is not properly connected to the device or power adaptor, if the connector pin is altered due to long periods of use, or if the surface is corroded due to foreign objects.
If charging continues in this state, the device may be damaged or may overheat. We recommend visiting your local Samsung Service Centre for advice.
Will the phone not turn on after connecting the power adaptor?
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If the battery is completely depleted, wait until it is 1% charged before turning it on.If the battery is completely depleted, the power will not turn on immediately even if the power adaptor is connected.
Let it charge for a few minutes, and let it reach 1%, before turning it on.
Is the phone overheating while charging?
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Did it stop charging?Both the device and the power adaptor can rise in temperature while charging.
This is completely normal. If the temperature reaches beyond or below a certain level, charging may be shut off to protect the device. -
Did you use the phone while charging?The device may overheat if charging is started while certain apps are still running. If you believe the device is overheating, close all running apps and disconnect the power adaptor. Resume charging once the device has cooled down.
-
Overheating near the charging port.If the power cable or the device's charging port is damaged, it may overheat.
Replace it with a new, power cable or visit a Samsung Service Centre to have it repaired. -
Device overheating while wireless charging.- Check for any foreign metallic or magnetic objects located between the device and the power adaptor, remove the object and separate the device from the power adaptor.
- Resume charging once the device has cooled down.
- If the device is charged with its case on, it may overheat due to confined space. Resume charging after removing the case. -
Charging in a hot temperature environment.If charged in a hot environment, such as inside a car on a hot summer day, charging may stop protecting the device.
Try charging in a cooler environment.
※ Menu names, paths, and screen layouts may vary depending on your device model, software or app version.
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