Having trouble
charging?

Try this!

• Is your phone charging slowly or not charging at all?
  • Take a break and let your smartphone
    rest while charging.
    

    Browsing the web, watching videos and playing games while your phone is charging will lead to a slower charging rate in order to prevent overheating.
    
    In particular, if multiple apps are running simultaneously or if you run apps that require a connection to a network or other devices, battery consumption may be higher than the charging rate.

  • Check your settings if fast charging is
    not working properly.
    

    If fast charging is not working, check your settings to
    see whether the fast charging options are enabled or not.

    • 01. Go to ‘Battery and device care' in ‘Settings’ and tap 'Battery'.
    • 02. Tap ‘More battery settings’.
    • 03. Check the status of ‘Fast charging’, ‘Super fast charging’, and ‘Fast wireless charging’ under the Charging category at the bottom.

    ※ You cannot fast charge your phone using a regular charger.
    
    ※ If fast wireless charging is not working, check your settings as listed above and make sure you are using a fast charger.

  • Charge at room temperature.
    

    If the temperature of your device or the environment is too high or
    too low, the device’s safeguard may slow down the
    charging speed.
    We recommend charging your device at room temperature
    for fast, stable charging.

  • Use an authentic Samsung charging cable and plug.
    

    If you are charging with a USB cable connected to a computer, the voltage will be less than that of an authentic Samsung charger, resulting in a slow charge.
    
    For the best results, we recommend using an authentic Samsung charger.

  • Check for foreign objects or moisture.
    
    • If there is a foreign object stuck inside the USB port
      or the cable, the device’s safeguard may shut off
      charging for its protection.
      
      With a soft brush, remove the foreign object and try
      charging again.
    • For wireless charging, if there is a foreign object
      located between the device and the charger,
      the charging may be slowed.
      
      Remove the foreign object and try charging again.
    • If there is any moisture detected inside the USB port
      or the cable, the device’s safeguard will notify you
      that moisture is detected and will shut off charging.
      
      Try again after the moisture is removed.

    ※ If moisture is detected (water drop icon), unplug the
    charger from your device.
    Charging with moisture
    can lead to USB port corrosion and damage to the
    device.
    If the USB port corrodes, visit your nearest
    service centre for device repair.

  • Check the cable connection.
    

    Charging may be slowed if the cable is not properly connected to the device or charger, if the connector pin is altered due to long periods of use, or if the surface is corroded due to foreign objects.
    
    If charging continues in this state, the device may be damaged or may overheat. We recommend visiting your local Samsung Support Centre for advice.

• Phone won’t turn on after connecting the charger?
  • If the battery is completely depleted, wait
    until it is 1% charged before turning it on.
    

    If the battery is completely depleted, the power
    will not turn on immediately even if the charger
    is connected.
    Let it charge for a few minutes, and
    let it reach 1%, before turning it on.

• Is the phone overheating while charging?
  • Did it stop charging?
    

    Both the device and the charger can rise in temperature while charging.
    This is completely normal. If the temperature reaches beyond or below a certain level, charging may be shut off to protect the device.

  • Did you use the phone while charging?
    

    The device may overheat if you started charging
    without closing certain apps.
    If you think the device is overheating,
    close all
    running apps and unplug the charger. Resume
    charging once the device has cooled down.

  • Overheating near the USB port.
    

    If the USB cable or the device’s USB port is damaged,
    it may overheat.
    
    Replace it with a new, authentic cable or visit a Samsung Support Centre to have it repaired.

  • Device overheating while wireless
    charging.
    
    • Check for any foreign metallic or magnetic objects
      located between the device and the charger, remove
      the object and separate the device from the charger.
      
      Resume charging once the device has cooled down.
    • Charging while a device is inside a case may cause overheating. Resume charging after removing the case.
  • Charging in a hot temperature
    environment.
    

    If charged in a hot environment, such as inside a car on a hot summer day, charging may stop to protect the device.
    
    Try charging in a cooler environment.