Why is my Samsung Galaxy phone not charging or charging slowly
Charging issues are usually caused by cables, settings, temperature, or debris in the port. Checking these factors and adjusting usage can restore normal charging.
Check the estimated charging time
You can view the estimated remaining time until the battery is fully charged.
Step 1. Tap Settings.
Step 2. Select Battery.
Step 3. Check the remaining charging time.
Step 4. Check the remaining charging time from the notification panel.
Note:
- The estimated charging time may vary depending on device condition and charging environment.
- The charging time may not appear if the device temperature is too high or too low.
What to check when charging is slow or not working
Stop using the phone during charging
Avoid using heavy apps like games or streaming while charging
Check fast charging settings
Step 1. Tap Settings.
Step 2. Select Battery.
Step 3. Select Charging settings.
Step 4. Enable Fast charging and Fast wireless charging.
Note:
- Fast charging is not supported when using a normal charger.
- For wireless fast charging, ensure the charger supports fast charging.
Charge your device at a proper temperature
- Charge your device at room temperature
- Avoid very hot or cold environments
Notes:
Extreme temperatures can limit charging speed.
Use Samsung approved chargers and cables
- Use original or certified Samsung chargers
- Replace damaged or low-quality cables
Notes:
Non-approved accessories may cause slow or unstable charging.
Check the charging port and cable condition
- Inspect the charging port for dust or debris
- Clean gently using a soft brush
- Check the cable for damage
Notes:
Blocked or damaged ports can prevent proper charging.
Reboot your device
- Press and hold Power and Volume Down keys
- Wait for the device to restart.
Notes:
Restarting clears temporary system issues.
Run a test using Samsung Members
Step 1: Open Samsung Members
Step 2: Tap Support
Step 3: Tap Get started
Step 4. Tap Battery status, Cable charging, or Wireless charging to start checking.
Step 5. Review the results and follow any on-screen guidance if an issue is detected.
You can also tap the shortcut below to open the Phone diagnostics page directly.
Note:
- Self-diagnosis is available only on Galaxy devices with the Samsung Members app installed.
- If the connection is unstable, try again using the Samsung Internet app.
- Running the diagnosis again after restarting the device may also help resolve temporary issues.
- Menu names, paths, and screen layouts may vary depending on your device model, software, or app version.
Thank you for your feedback!
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