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CS Support
Get support
Diagnostics
Run a checkup to detect potential issues with your device. Diagnostics are available for supported models through SmartThings. If no data is shown, complete the onboarding process in the SmartThings app.
Accurate diagnostics will be available 1 hour after setup.
No issue detected
Request a repair
Fix it yourself and request a repair based on your device’s condition.
Diagnostics are finished
out of {0} diagnosticsNormal Issues
View detailed diagnostics by tapping the item with an issue.
Couldn’t find what you need? Explore more support options.
Enter post code
Please enter your postcode for your current location.
Fields marked with an asterisk * are required.
Please enter a postcode
Repair support
Service support for this device is currently unavailable. Please reach out to the call center or chatbot for assistance.
Contact support
Sorry to inform you that there are no options available for 'Contact' support in the given location.
Callback request
Please enter your contact details and a samsung expert will reach out to you via e-mail in the next 24-48 hours
Fields marked with an asterisk * are required.
Device information
Contact information
Fields marked with an asterisk * are required.
What problem is your device experiencing?
Please enter your contact details and our Customer Care team will call you back within the next 1~2 working days.
Ticket Number :
My support request
Contact information
Our Customer Care team will get back to you within the next 1~2 working days.
Register purchase receipt
For accurate warranty period, please submit a warranty dispute for review.
Please upload a copy of your purchase receipt (tax invoice) in PDF or image format (only .jpg and .png are accepted). Maximum file size allowed is 5MB.
Please check the Receipt File.
Please select a purchase date
This is not a mandatory step. You can skip this step if you don’t have a receipt and proceed on to the next step.
Book an appointment
Make an appointment at your nearest Samsung Store and drop off your device.
Please select a date
Select an available date and enter your location to receive product services.
Device information
Warranty :
Date of purchase
Month
Please enter a valid date.
Successfully submitted.
The warranty period will be recalculated based on the purchase date you provided. If the date cannot be verified or the information is incorrect, the warranty period will change.
Successfully uploaded. Please retain this for future reference, as it may be required for final verification during the review process.
The selected file format is not supported.
To update your warranty, please upload a proof of purchase invoice in PDF or image (.jpg / .png) format (Max. file size 5MB).
Warranty details may differ based on your purchase record. If corrections are needed please select date of purchase and attach proof of purchase.
Book an appointment
Make an appointment at your nearest Samsung Store and drop off your device.
Number of returned result: -
Contact information
Fields marked with an asterisk * are required.
What problem is your device experiencing?
Ticket number :
My reservation
Contact information
Cancellations must be made 24 hours in advance.
Please take the following measures before your repair
Data back-upComplete a data back-up of your device to avoid data loss.
One of our team will be in contact with you in the next 48 hours.
Confirmation
Your walk-in service request successfully scheduled.
*To ensure the safety of your personal data, please activate Maintenance mode on your mobile device before sending it in for repair. When Maintenance mode is enabled, access to your data within the mobile device is restricted.
Ticket Number
Contact Information
My Support Request
We will send a confirmation email shortly.
If you have any questions or concerns, please call our customer care at 1800-7267864 (1800 SAMSUNG) and press '1'. You may refer to your ticket number above.
The warranty period will be recalculated based on the purchase date you provided. If the date cannot be verified or the information is incorrect, the warranty period will change.
Successfully uploaded. Please retain this for future reference, as it may be required for final verification during the review process.
The upload was unsuccessful. Please retry in a few minutes.
To update your warranty, please upload a proof of purchase invoice in PDF or image (.jpg / .png) format (Max. file size 5MB).
Warranty details may differ based on your purchase record. If corrections are needed please select date of purchase and attach proof of purchase.
Choose a symptom
Select an issue to request a repair.
Choose a symptom
Select an issue to request a repair.
Please select a detailed symptom
Can’t find an exact match?
Select the symptom that best matches your issue and describe the details in the comment box.
Please enter Detail
Estimated repair cost
Estimate is based on your selected issue. Coverage for Samsung Care+ customers may vary by plan.
Contact information
Fields marked with an asterisk * are required.
Delivery information
Fields marked with an asterisk * are required.
Information checklist
Device issue summary
Contact information
Delivery information
Consent for terms
Please review and acknowledge the terms
T&C
You can access the detailed information by visiting the Term & Conditions page
Factory reset
I acknowledge that my data will be lost during the repair process as a Factory Reset will be completed as part of the repair.
Software upgrade
As part of Samsung's standard repair process, the software will be upgraded to the latest version. Samsung cannot downgrade or update it to any other version.
Confirmation email for your request will be sent shortly.
If you have any questions, please contact Customer Support and refer to your ticket number above.
Please take the following measures before shipping
Data back-upComplete a data back-up of your device to avoid data loss.
Maintenance modeTurn on Maintenance Mode to protect your personal data.
Removal of SIM/memory cards and passwords/locksBefore sending your device for repair, remove any SIM or memory cards and disable all passwords or locks. This ensures full access for service and helps prevent data loss.
Device information
Serial number :
Warranty :
Date of purchase
Month
Please enter a valid date.
Successfully submitted.
The warranty period will be recalculated based on the purchase date you provided. If the date cannot be verified or the information is incorrect, the warranty period will change.
Successfully submitted.
Please check the Receipt File.
To update your warranty, please upload a proof of purchase invoice in PDF or image (.jpg / .png) format (Max. file size 5MB).
Warranty details may differ based on your purchase record. If corrections are needed please select date of purchase and attach proof of purchase.
What problem is your device experiencing?
Please provide detailed symptoms of the issue *
Contact information
Fields marked with an asterisk * are required.
Ticket number :
Serial number :
My support request
Front screen damage, repair required
Contact information
Name:
Mobile number:
Alternative contact number:
Email address:
Address:
Our Customer Care team will get back to you within the next 1~2 working days.
By clicking the Insert payment details button a secure payment gateway will open on which you can provide your valid credit or debit card details, the estimated quote amount will be pre-authorised on your card. Prior to sending your device for repairs you are required to complete payment for the non-warranty services selected. Please click the Insert payment details button to process your payment. Please note you will not be issued with your eParcel Returns label(shipping label) until payment has been authorised. Steps for sending your mobile device for repairs to the Samsung Authorised Service Centre
Print a copy of the eParcel Returns label (shipping label)1
Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
We have provided "How to find Serial Number or IMEI" information at the S/N or IMEI input stage.
Scan the QR code using the camera app on your Samsung device and follow the prompted instructions for registration. This feature is only supported on Samsung home appliances and non-smart B2C monitors. Make sure not to confuse the QR code for SmartThings.
Using a VPN can cause connection issues. We recommend not using a VPN while registering.
Enter your Serial Number/IMEI
Use serial number found on your product itself and not the packaging. Your IMEI/Serial number will either be 11 or 15 characters/digits.
Please enter the 11 or 15- digit number.
This product is already registered. Make sure you entered the right serial number or IMEI.
Type
Sub Type
Category
1) Characters Please check that you are entering the correct characters. The letter ‘O’ may resemble the number 0, and the letter ’S’ may resemble the number 5.
2) Serial number location Please enter the serial number located on the product itself and not the one on the packaging.
Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
Using a VPN can cause connection issues. We recommend not using a VPN while registering.
Product registration is almost complete!
You've entered a valid S/N or IMEI. Now select the model of your product.
Can’t find an exact match?
Select the symptom that best matches your issue and describe the details in the comment box.
Please enter Detail