How do i make a callback request with At Your Service?

Last Update Date : Apr 14. 2020

Need a technical appointment to fix your Samsung Television, Refrigerator or Washing Machine?  We are now available 7 days a week*!

You may arrange a callback request to our technician by submitting a online request. Our technician will attend to you shortly.

*Excluding gazetted public holidays.

With At Your Service, you are able to request for a callback from our Customer Service

1 Navigate to At Your Service
2 Scroll down the page and click on Callback Request
Callback Request
3 Sign in into your Samsung Account
Samsung Account Sign in
5 Upon signing in, Click on Callback Request Navigation Button
Callback Request
6 Enter all the mandatory fields and click on the confirm button. After which, an email would be sent to you when the Callback request is submitted.

If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat We are available 24 hours a day, 7 days a week. 


Thank you for your feedback!

Need more help? Contact Us.


Live Chat

Monday to Sunday (Including Public Holidays)
Open 24 hours


We'll respond within 3 to 5 working days of your request.

Email to CEO

Contact the dedicated CEO's office.


For Mobile Device and Samsung Apps Enquiries

(1800 GALAXY S)

From other Product Enquiries

(1800 SAMSUNG)

From Overseas

For Mobile Device and Samsung App Enquiries
+65 69161260

For other Products Enquires
+65 69161261

Monday to Sunday (Including Public Holidays)
Open 24 hours

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Please take note on the revised operating hours for all our Service Centres during this period:

1) Causeway Point
2) Plaza Singapura
3) Vivocity
4) Westgate

Monday to Saturday - 11:00am to 07:00pm
Sunday and Public Holiday - 11:00am to 05:00pm

Contact Us