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Suspicious Activity Detected on Samsung Account

Last Update date : Feb 05. 2024

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

When you use your Samsung account you can detect suspicious activity that you did not approve. Below, learn more about what to do if you find any unauthorised actions in your account.

View of the Recent account activity screen in Samsung Account.

First, check your Samsung Account’s activity.

If you find any of the following information in your account, this could mean your account is being used by someone else.

1 A new sign-in notification email when you did not sign in.

2 Any changes in your settings.

3 Any activity in your account that you did not initiate.

Checking for Unauthorised Activity via Device

Step 1. Go to device settings and tap your Samsung account profile.

Step 2. Tap “Devices” to check if there is any action in your account that you did not authorise.

Checking for Unauthorised Activity via Samsung Account

Step 1. Go to the Samsung Account official website and sign into your account.

Step 2. Go to your Samsung account profile and select the “Security” tab.

Step 3. Go to “Recent account and activity”, click the right arrow to review your account activity.

4 Any unknown activity in any of the services you use. For example:

Cloud data: Look for any backup, sync or delete operations you did not initiate.
Galaxy Store / Galaxy Themes: Look for any unknown purchases or deleted purchase history.

Enhancing your Account Security:

1 Change your password immediately. Your password must always be a strong new password and you should change it regularly. Do not use the same password for other services.

2 Set up the two-step verification as follows:

Mobile devices: Go to device settings and tap “Accounts and backup”. Select “Manage accounts”, tap Samsung account, click “My profile”, select “Security and privacy” and tap “Two-step verification”.
Samsung Account website: Visit the Samsung Account website and sign in with your Samsung account. Go to "Security" and tap "Enable the Two-step verification".

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

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