What to do if your wallet has been compromised
Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Samsung provides you with a portal where you can quickly and efficiently report any problems you may have with your transactions.
If you detected that your wallet has been compromised and someone has transferred some or all your virtual assets to another account, you must report it immediately. Here is s how to make a report to the Samsung partner, Uppsala Security:
How to contact us from the Samsung Blockchain Wallet app
Step 1. Open the Samsung Blockchain Wallet app and select the menu icon in the top right corner.
Step 2. Select “Contact us” and write us with your question.
For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.
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