How do I perform a Factory Data Reset on my Smart TV?

How do I perform a Factory Data Reset on my Smart TV?

To perform a Factory Data Reset on your Samsung TV, follow the steps below: 

Please note: When you perform a Factory Reset, all settings will revert to factory default. These settings include picture and sound settings, channel menu settings (including memorised channels), clock and timer settings, and other settings that you may have changed. In addition, if you had your TV professionally calibrated, you may lose the calibration settings if the calibration was not done through the service menu. 

 

If you simply want to reset one of the settings on your TV (i.e. picture or sound), please refer to your User Manual for steps on how to reset the individual settings on your TV. Factory reset however will not affect your Network Settings. Network settings can only be changed manually. 

Please follow the instructions below to Factory Reset HU series (2014 TV models) , JU and JS series (2015 TV models) & KU and KS series (2016 TV models). Please note that depending on the model of your TV the Menu screen may look different from the images below, but the steps for resetting are similar. 

1 Power On the TV, and then press the Menu button on the TV remote control. The Main Menu will appear.
2 Select Support and then press Enter. The selection bar will move from the left side of the menu to the right side of the screen.
How to perform a Factory Data Reset
How to perform a Factory Data Reset
How to perform a factory data reset
3 Select Self Diagnosis and then press Enter on your remote control. The Main Menu will disappear and the Self Diagnosis Menu will open.
How to perform a Factory Data Reset
How to perform a Factory Data Reset
How do I perfrom a factory data reset
4 Navigate through the options and select Reset, and then press Enter on your remote control.
How to perform a Factory Data Reset
How to perform a Factory Data Reset
How do I perform a factory data reset
5 The TV will ask for a Security PIN, enter the number using the TV remote, if you have not changed the PIN the default code will be 0000. Please note, if you have reset your password and couldn't remember it, it is not possible to continue further. Please contact Samsung Customer Care to help you reset your password using one of the options at the bottom of this page.
How to perform a Factory Data Reset
Smart TV: How to perform a Factory Data Reset
How do I perform a factory data reset
6 The Factory reset screen will appear displaying a warning message. Select Yes using the left or right arrow buttons on the remote, and then press Enter.
How to perform a Factory Data Reset
How to perform a Factory Data Reset
How to perform a Factory Data Reset

Warning: All your settings will revert to their factory defaults except for any previously used network information.

7 During the Factory Reset, the TV may turn off and on several times and will display the Setup screen.

Please note: For applications or Smart Features related concerns, Smart Hub troubleshooting is advised. For Network related concerns, go to Network options in the Main Menu.

For older models, follow the steps below: 

1 While the TV is On, press and hold the EXIT button on the Samsung remote control for 12 seconds. The standby light should blink the entire time without interruption.
Smart TV: How to perform a Factory Data Reset
2 The Factory Reset screen displays a warning message. Select OK to proceed in resetting the TV.
Smart TV: How to perform a Factory Data Reset
3 After the TV completes the Factory Reset, the TV will automatically turn Off.
4 Upon turning the TV On for the first time after the Factory Reset, the Plug & Play screen will appear just like when the TV was initially set up.

Should you wish to use a different IP or change other Network Settings, go to Network and change the IP address manually. If a total Network refresh is needed, please call Samsung Customer Care on the number provided below.

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