Blu-ray & DVD Players


You're Registered!

Need to update or add additional registration information?

Update Registration

Troubleshooting Guide

Use Our Interactive Tool To Fix Common Problems.

Service Center

Warranty : More Info

Need Service?

Contact Us

  • Live Chat
  • Facebook Support
  • Google Plus Support

Energy Star Partner of the Year 2012

ENERGY STAR Partner of the Year 2013

With ENERGY STAR, you can feel confident knowing that you're protecting your bank account and Mother Earth.


Learn more

Get the Most Out of Your Product

Explore tips, articles, ideas, and more.

Description Release Date Language Size (MB) Download File
User Manual (ver.2.0)
Apr 26, 2011 ENGLISH 6.72 pdf Email
Operating System:
Operating System:
Operating System:
Description OS Release Date Language Size (MB) Download File
Upgrade File (Firmware) (ver.052107.05.1080PHNXEXAA)
All OS Jul 25, 2007 MULTI LANGUAGE 0.57 zip
All OS Jan 14, 2008 MULTI LANGUAGE 0.06 pdf DJVU

Showing 26-46 of 46 Matching Results

  • Audio

    [Troubleshooting Guide]

  • Disc Tray Won't Open

    Some DVD players have a lock function to prevent certain operations either by small children or by customers on the showroom floor. To turn the lock off or on: Turn the unit on. Press the PLAY button on the front panel and the POWER button on the remote control simultaneously, and hold for [Troubleshooting Guide]

  • DVD Player Will Not Turn On

    If there is no power to the DVD player, check that the outlet is working properly by plugging another device into it or try plugging your DVD player into another outlet. If the DVD player still has no power, it will require service. [Troubleshooting Guide]

  • Discs Will Not Play Properly

    If the disc will not play, skips, or freezes take the following factors into consideration. Is the disc free from scratches, dust or fingerprints? Is the disc right side up in the tray? Is the disc a 'Region 1' disc? Note: Region 1 discs are discs designed to play in North American DVD [Troubleshooting Guide]

  • Playback

    [Troubleshooting Guide]

  • Resetting the Factory Settings

    Samsung DVD players have a built-in reset procedure that resets the DVD player to the factory defaults. You can use the reset procedure to reset settings that dont work with your TV or to resolve issues such as unit lock up. To run the reset procedure, you press one or more buttons on the front [Troubleshooting Guide]

  • Sound Is in Spanish

    If the audio is in Spanish, the DVD player is in SAP mode. Press [AUDIO] on the remote control until the screen says either Mono or Stereo. [Troubleshooting Guide]

  • Other Problems

    [Troubleshooting Guide]

  • Changing the RF Output Channel

    The RF output channel can be set either to Channel 3 or Channel 4. Press the [MENU] button. With the arrow buttons on the remote control, select Setup, and press [ENTER]. Select Channel Set and press [ENTER]. Select RF Output Channel and press [ENTER]. Select CH3 or CH4 and press [ENTER]. A [Troubleshooting Guide]

  • 5.1 Channel Sound Not Reproduced

    5.1 channel sound is reproduced only when the DVD player is connected with the proper Amplifier, and the disc is recorded with 5.1 channel sound. Make sure when the disc is playing, the 5.1 audio track is selected from the DVD's menu. [Troubleshooting Guide]

  • Reddish Tint

    If the DVD playback has a reddish haze, it is likely because the DVD player is connected to the TV using component cables but the player is not set for component output. To set the player for component output: Stop the player if it is playing a disc. Go to the menu. Select Setup. Select [Troubleshooting Guide]

  • How To Clean A Disc

    If the disc has fingerprints, dust, or smudgemarks, the disc may not play. Follow the steps below to clean the disc. Your will need: A soft dry cloth Using the soft dry cloth, wipe from the center of the disc outward to the side of the disc in a straight line: If the disc still does [Troubleshooting Guide]

  • No, None Of My DVD Discs Play.

    If your Blu-ray player is unable to play ANY DVD discs and you have tried multiple DVD discs, the player requires service. Click the 'Online Service Request' button below to setup service. It is normal for your Blu-ray player to continue playing Blu-ray discs since two different lasers are used [Troubleshooting Guide]

  • Supported DVD Region Codes

    DVD region codes are a form of DRM (Digital Rights Management) designed to allow film studios to control where a film is released, when, and its pricing. DVD region codes are assigned based on where the player will be sold and are embedded in the players' firmware. All Samsung Blu-ray and DVD [Troubleshooting Guide]

  • Yes, But One Of My DVD Discs Does Not Play.

    Since your player is able to play all other DVD discs EXCEPT this one let's check the following to determine why this disc isn't playing: DVD Region: Verify the disc is a 'Region 1' disc. All Samsung Blu-ray players sold in the US support Region 1 DVD discs. Select 'Supported DVD Region [Troubleshooting Guide]

  • DVD Disc Movie(s)

    Are all DVD discs playing? [Troubleshooting Guide]

  • Troubleshooting The Remote

    If your remote control has stopped controlling your DVD player, but the DVD player still operates when you press the buttons on its front panel, follow these steps: Remove the batteries from the remote control. With the batteries out of the remote control, press and hold the [POWER] button [Troubleshooting Guide]

  • What Is Causing The Problem, The Remote Or The Sensor?

    To determine whether the remote or the sensor is causing your issue, you need a digital camera or a cell phone with a camera. You may also need a second person to assist you. To troubleshoot the remote and the sensor with a digital camera or a with cell phone with a camera, follow these steps: [Troubleshooting Guide]

  • Digital Audio Output

    The DVD player's audio output must be set to Bitstream in order to work with a 5.1 Surround System. Bitstream converts the audio signal to Dolby Digital Bitstream (5.1). PCM is an analog audio signal. Select Bitstream when using the digital audio output. [Troubleshooting Guide]

  • Compatible Disc

    To verify if your DVD disc has a 5.1 channel audio track, simply look on the back of the DVD disc's box. If the disc has a 5.1 channel track, it will be listed there along with all the audio and video formats that are on the disc. [Troubleshooting Guide]

  • TV/Video > Blu-ray & DVD Players > DVD Players

    [Troubleshooting Guide]

Community Q&A

Ask questions, get and give answers from the Samsung community. Click on a topic below.