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Showing 1-25 of 33 Matching Results

  • How do I move photos, videos, and other media on my Samsung Galaxy phone to a PC?

    Your mobile device can transfer pictures, videos, and other media via drag and drop using Windows® Explorer or by using Samsung Kies 3 software for your PC. To transfer your media from your mobile device to your PC, follow the steps in the videos below. Note: Screens and settings available may [FAQs]

  • Updating to Android Version 5.0, Lollipop. What to Expect

    The latest version of Android is the largest and most ambitious release for Android yet. The Android 5.0 Lollipop update is changing the landscape of previous Android versions, and is going to improve device performance, provide advanced connectivity updates, high-performance graphics support, [FAQs]

  • My device / battery is warm.

    Note: The instructions below are generic troubleshooting guidelines. Some steps may not apply to your device. If your device is warm to the touch or gives off excessive heat, follow the general troubleshooting steps below. Warning: Discontinue using the device if the device is too warm to [FAQs]

  • My battery is swelling.

    Note: The instructions below are generic troubleshooting guidelines. Some steps may not apply to your device. If your battery is swelling or expanding, discontinue use of your device and contact Samsung Customer Support via the options below. Warning: Do not attempt to charge or use the [FAQs]

  • What is Reactivation Lock and how do I use it?

    Reactivation_Lock [How-To Guide]

  • Using a microSD Card with your Samsung Device

    microSD FAQs and Troubleshooting The microSD card is an important and sometimes overlooked accessory for your Samsung Galaxy Device. MicroSD cards allow for expanded storage for a low cost. Due to their popularity many people actually select a device based upon the availability of this [FAQs]

  • Where can I get support for Kies 2.6?

    Kies 2.6 Kies lets you conveniently access multimedia content such as photos, music, or movies from a single application. You can play, edit, or share multimedia from Kies by connecting a Samsung device to your computer; you can synchronize contacts and calendar events from your computer to [FAQs]

  • How do I connect my PC to my device using Kies?

    Connect to Kies Connect your device to Kies using the USB data cable or Kies via Wi-Fi ® . USB Data Cable Most Samsung smartphones and tablets can connect to Kies using the data cable that came with the device. Connect the USB cable to a compatible USB port on your computer. Connect [FAQs]

  • What can I backup and recover from my device using Kies?

    Back Up and Restore You can create backups of the content on your device, letting you restore data quickly and easily later. You can back up the following content from your device: contacts, S Memo, S Planner (calendar events), call logs, S Health, Message, videos, music, photos, [FAQs]

  • How do I Back Up and Restore my device using Kies 2.6?

    Back Up and Restore Your Device You can create backups of the content on your device, letting you restore data quickly and easily. You can back up the following content from your device: Contacts, S Memo™, S Planner, Call log, Message, Videos (internal memory), Music (internal memory), Photos [FAQs]

  • How do I Transfer Backup Data from a device made by a manufacturer other than Samsung using Kies 2.6?

    Transfer Backup File from Other Devices You can restore information contained in a backup file from another manufacturer to your Samsung device. Note: This feature may not be available on all devices supported by Samsung Kies. Some Samsung devices may require the use of Smart Switch™ and will [FAQs]

  • How to Find Your User Manual on Samsung.com

    Watch this video to learn how to find and download the User Guide for your mobile device on Samsung.com. [How-To Video]

  • Does Android™ support Exchange ActiveSync®, or is it only for Windows® phones?

    Exchange ActiveSync® Many Android devices do support Exchange ActiveSync. On an Android device, go to Settings > Accounts and Sync and look for either Exchange ActiveSync or Corporate Email. Visit Samsung Support for information on your specific mobile device. [FAQs]

  • Do all Samsung mobile devices support email?

    Many phones do have a preloaded or downloadable app that allows you to read and respond to email. If a phone doesn't have an email app – but does support internet browsing – you can check email at the email provider's website (for instance, gmail.com or yahoo.com). You may need to switch your [FAQs]

  • If someone sends me an attachment, will I be able to view it on my phone?

    If your phone has an image viewer, you will likely be able to view attached images. You may need an installed office/productivity suite (Example Quickoffice / Polaris) to view documents, spreadsheets, and PDFs. Visit Samsung Support for information on your specific mobile device. [FAQs]

  • What are the Changes coming to Adobe Flash Player for my Samsung device with Android 2.2 or higher?

    Adobe Flash Player On August 15, 2012, Adobe will use configuration settings within the Google Play Store to limit continued access to Flash Player updates to only devices that have Flash Player already installed. If your device does not already have Adobe Flash Player installed, you will no [FAQs]

  • What are TecTiles and how do I use them with my Android device?

    TecTiles [How-To Guide]

  • Samsung Protection Plus Mobile Elite - Mobile Devices

    Purchasing a Samsung Protection Plus Mobile Elite plan helps cover your Samsung device in case of accidents. Watch this video and visit httpwww.samsung.com/us/owners/protection-plus/mobile-elite/ to learn more. [How-To Video]

  • Samsung Protection Plus Mobile Elite - Mobile Devices

    Purchasing a Samsung Protection Plus Mobile Elite plan helps cover your Samsung device in case of accidents. Watch this video and visit httpwww.samsung.com/us/owners/protection-plus/mobile-elite/ to learn more. [How-To Video]

  • Samsung Protection Plus Mobile Elite - Mobile Devices

    Purchasing a Samsung Protection Plus Mobile Elite plan helps cover your Samsung device in case of accidents. Watch this video and visit httpwww.samsung.com/us/owners/protection-plus/mobile-elite/ to learn more. [How-To Video]

  • Samsung Protection Plus Mobile Elite - Mobile Devices

    Purchasing a Samsung Protection Plus Mobile Elite plan helps cover your Samsung device in case of accidents. Watch this video and visit httpwww.samsung.com/us/owners/protection-plus/mobile-elite/ to learn more. [How-To Video]

  • Samsung Protection Plus Mobile Elite - Mobile Devices

    Purchasing a Samsung Protection Plus Mobile Elite plan helps cover your Samsung device in case of accidents. Watch this video and visit httpwww.samsung.com/us/owners/protection-plus/mobile-elite/ to learn more. [How-To Video]

  • Why is Samsung Music no longer working?

    Samsung Music Samsung strives to deliver great content experiences on Galaxy mobile devices and we’re constantly working to make those experiences enriching for our consumers. In order to meet rapidly changing consumer needs, a plan for Samsung Music is in process. When the app is opened on or [FAQs]

  • Smart Tutor - Mobile Devices

    Make your Samsung device work for you! Download the Smart Tutor app for your Samsung smart phone or tablet to remotely troubleshoot and learn how to get the most out of your device! [How-To Video]

  • Where can I get support for the Samsung Morning! application?

    Morning! Application Morning! is an alarm clock application that can also provide traffic information, weather, unread Gmail, and appointments from your Calendar. Frequently Asked Questions Setting Alarms Q: How do I set an alarm? A. Drag the red dot to the desired time, or touch the rim of [FAQs]

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