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Tips, articles, and ideas to help you get the most out of your mobile device.

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  • How Do I Connect My Mobile Device To My HDTV With The HDMI Smart Adapter?

    HDMI Smart Adapter The HDTV Smart Adapter* supports HD signals up to 1080p and can connect directly to your home theater or monitor using a standard HDMI cable (HDMI cable not included). * Not all devices are compatible with the HDMI smart adapter. Using HDTV Adapter The HDTV Adapter allows [FAQs]

  • Where can I get support for Kies 2.6?

    Kies 2.6 Kies lets you conveniently access multimedia content such as photos, music, or movies from a single application. You can play, edit, or share multimedia from Kies by connecting a Samsung device to your computer; you can synchronize contacts and calendar events from your computer to [FAQs]

  • What is Reactivation Lock and how do I use it?

    Reactivation_Lock [How-To Guide]

  • How do I Play Videos using Kies Air?

    Play Videos You can play videos stored on your connected device or added to your Kies library. To play videos, click Videos below your device name or Library in the left panel. Double-click the video you want to play. Note: If you do not see the device's name or Library in the left panel, you [FAQs]

  • How do I view photos using Kies Air?

    View Photos You can view photos stored on your connected device, and those you have added to your Kies library. To view photos in Kies, click Photos below your device name or Library in the left panel. To switch between thumbnail and list view, click Kies Thumbnail View to switch to thumbnail [FAQs]

  • How do I play music using Kies AIr?

    Play Music You can play music stored on your connected device or play music you have added to your Kies library. Kies can play the following music file formats: 3GA, AMR, ASF, FLAC, MP3, MP4, OGG, WAV, and WMA. Play Music on a Connected Device To play music stored on a device connected to [FAQs]

  • How do I connect my PC to my device using Kies?

    Connect to Kies Connect your device to Kies using the USB data cable or Kies via Wi-Fi ® . USB Data Cable Most Samsung smartphones and tablets can connect to Kies using the data cable that came with the device. Connect the USB cable to a compatible USB port on your computer. Connect [FAQs]

  • What can I backup and recover from my device using Kies?

    Back Up and Restore You can create backups of the content on your device, letting you restore data quickly and easily later. You can back up the following content from your device: contacts, S Memo, S Planner (calendar events), call logs, S Health, Message, videos, music, photos, [FAQs]

  • How do I Back Up and Restore my device using Kies 2.6?

    Back Up and Restore Your Device You can create backups of the content on your device, letting you restore data quickly and easily. You can back up the following content from your device: Contacts, S Memo™, S Planner, Call log, Message, Videos (internal memory), Music (internal memory), Photos [FAQs]

  • How do I Set Up Kies 2.6 to add Music, Photos, and Videos automatically to the Kies 2.6 Library?

    Automatically Add Multimedia to Kies You can set Kies to automatically add multimedia content to your Kies library when it is added to your computer. Note: This feature is available only for Windows ® . Click File > Automatically add multimedia to the Library. Click File Select Designated [FAQs]

  • How do I Transfer Backup Data from a device made by a manufacturer other than Samsung using Kies 2.6?

    Transfer Backup File from Other Devices You can restore information contained in a backup file from another manufacturer to your Samsung device. Note: This feature may not be available on all devices supported by Samsung Kies. Some Samsung devices may require the use of Smart Switch™ and will [FAQs]

  • How to Find Your User Manual on Samsung.com

    Watch this video to learn how to find and download the User Guide for your mobile device on Samsung.com. [How-To Video]

  • Does Android™ support Exchange ActiveSync®, or is it only for Windows® phones?

    Exchange ActiveSync® Many Android devices do support Exchange ActiveSync. On an Android device, go to Settings > Accounts and Sync and look for either Exchange ActiveSync or Corporate Email. Visit Samsung Support for information on your specific mobile device. [FAQs]

  • Do all Samsung mobile devices support email?

    Many phones do have a preloaded or downloadable app that allows you to read and respond to email. If a phone doesn't have an email app – but does support internet browsing – you can check email at the email provider's website (for instance, gmail.com or yahoo.com). You may need to switch your [FAQs]

  • If someone sends me an attachment, will I be able to view it on my phone?

    If your phone has an image viewer, you will likely be able to view attached images. You may need an installed office/productivity suite (Example Quickoffice / Polaris) to view documents, spreadsheets, and PDFs. Visit Samsung Support for information on your specific mobile device. [FAQs]

  • What are the Changes coming to Adobe Flash Player for my Samsung device with Android 2.2 or higher?

    Adobe Flash Player On August 15, 2012, Adobe will use configuration settings within the Google Play Store to limit continued access to Flash Player updates to only devices that have Flash Player already installed. If your device does not already have Adobe Flash Player installed, you will no [FAQs]

  • What are TecTiles and how do I use them with my Android device?

    TecTiles [How-To Guide]

  • What is the notification light, and what do the colors mean?

    Your mobile device has an LED indicator in the top-left corner on the front of your device. When your screen is off, the LED indicator notifies you of missed notifications, low battery, when the device is charging, or when you are voice recording. Important! This option may not be available on [FAQs]

  • How do I play a video?

    Your mobile device can play videos in the following formats: 3G2, 3GP, AVI, DivX®, FLV, H.263, H.264, MKV, MPEG4, VC-1, VP8, and WMV (asf). For device specific formats, please view the device's support page at Samsung Support Play Videos From the Home screen, touch Apps App Icon . Touch [FAQs]

  • How do I print from my device?

    The print function, available as a menu option within some applications, lets you print directly from the device to a printer on the same Wi-Fi ® network, over Wi-Fi Direct ® , or via USB cable. Printing From a compatible app such as the Gallery, select an image. Touch More options More [FAQs]

  • Why is Samsung Music no longer working?

    Samsung Music Samsung strives to deliver great content experiences on Galaxy mobile devices and we’re constantly working to make those experiences enriching for our consumers. In order to meet rapidly changing consumer needs, a plan for Samsung Music is in process. When the app is opened on or [FAQs]

  • Smart Tutor - Mobile Devices

    Make your Samsung device work for you! Download the Smart Tutor app for your Samsung smart phone or tablet to remotely troubleshoot and learn how to get the most out of your device! [How-To Video]

  • Where can I get support for the Samsung Morning! application?

    Morning! Application Morning! is an alarm clock application that can also provide traffic information, weather, unread Gmail, and appointments from your Calendar. Frequently Asked Questions Setting Alarms Q: How do I set an alarm? A. Drag the red dot to the desired time, or touch the rim of [FAQs]

  • How can I tell if a friend or co-worker is online and able to receive a message?

    Online Contacts Some instant messaging programs can display an icon that indicates whether your contact is available, busy, or offline. For example, Google Talk™ displays a green circle to indicate that your contact is available, a red circle to indicate busy/do not disturb, an orange circle [FAQs]

  • How can I tell if my friends have Facebook® Messenger on their phone?

    In your Facebook chat window, each user has an availability icon displayed next to their name. Users who have downloaded a Facebook messaging app (such as Messenger) have a phone symbol next to their name. Visit Samsung Support for information on your specific mobile device. [FAQs]

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