You're Registered!

Need to update or add additional registration information?

Update Registration

Troubleshooting Guide

Use Our Interactive Tool To Fix Common Problems.

Service Center

Warranty : More Info

Need Service?

Contact Us

  • Live Chat
  • Facebook Support
  • Google Plus Support

Energy Star Partner of the Year 2012

ENERGY STAR Partner of the Year 2013

With ENERGY STAR, you can feel confident knowing that you're protecting your bank account and Mother Earth.


Learn more

Get the Most Out of Your Product

Explore tips, articles, ideas, and more.

Description Release Date Language Size (MB) Download File
Quick Guide (ver.1.0)
Feb 23, 2007 ENGLISH 0.0 html Email
User Manual (ver.1.0)
Apr 19, 2011 ENGLISH 3.38 pdf Email
Operating System:
Operating System:
Operating System:
Description OS Release Date Language Size (MB) Download File
Upgrade guide (Firmware) (ver.-)
All OS May 20, 2007 ENGLISH 0.25 pdf DJVU

At first, Extract Zip file after download. You can find a firmware file.

All OS May 18, 2007 ENGLISH 1.27 zip

Showing 1-25 of 46 Matching Results

  • Speaker Placement Setup And Troubleshooting

    [Troubleshooting Guide]

  • Connecting Video From A Home Theater To Your TV

    There are many ways to connect your home theater to your TV. Samsung recommends using an HDMI connection for the best picture. If your TV does not have an HDMI IN port, Samsung recommends using one of the following connections. They are arranged in order from highest quality to lowest: HDMI [Troubleshooting Guide]

  • Wireless Speaker Setup

    [Troubleshooting Guide]

  • Discs Will Not Play Properly

    If the disc will not play, skips, or freezes take the following factors into consideration. Is the disc free from scratches, dust or fingerprints? Is the disc right side up in the tray? Is the disc a 'Region 1' disc? Note: Region 1 discs are discs designed to play in North American DVD [Troubleshooting Guide]

  • Installing Firmware With a CD

    To create a firmware disc and install new firmware on your Samsung home theater system, follow these steps: Download the latest version of the firmware for your home theater onto your computer from the Samsung Download Center. The firmware comes compressed in .ZIP file format. Extract the [Troubleshooting Guide]

  • No Image Is Displayed On The TV

    An image from your home theater may not appear on your TV for one of the following reasons: The home theater is not connected correctly. The television is not set to the correct source. The video cable you used to connect the home theater to the TV is defective. The video input jack on the [Troubleshooting Guide]

  • My Home Theater System (HTS) Does Not Turn On

    If your HTS does not power on, try the following steps: Important: If your HTS does turn On but does not display anything on the display panel, your HTS requires service. Check the Standby Indicator on the front of the HTS. If the Standby Indicator is ON, your unit is in the OFF state and [Troubleshooting Guide]

  • Audio

    [Troubleshooting Guide]

  • Power

    [Troubleshooting Guide]

  • Where Can I Purchase A Replacement Remote For My Blu-ray System?

    You can purchase a replacement Samsung remote control from J&J Parts by calling 1-800-627-4368 or visiting If your Samsung Home Theater System is still under the manufacturer's warranty please contact 1-800-SAMSUNG with your model number and serial number. Universal [FAQs]

  • Why Does My Home Theater Read 'Protection' On The Display?

    When the front display of your Home Theater System (HTS) displays the word PROTECTION, it indicates the Home Theater is over heating and will quickly shut down to prevent any damage. This can happen if the HTS is stacked along with other electronic devices or if the HTS is in an enclosed area [FAQs]

  • How To Remove A Registered Product

    This easy to use guide will help you remove a product that has been registered in error. [How-To Guide]

  • My Remote Is Not Working, How Can I Determine If I Need A Replacement Remote?

    If your remote control is not operating your Blu-ray player, try the following: Replace the batteries with new ones Reset the remote Test the remote Reset the Remote Remove the batteries and then hold down the POWER button on the remote for 30 seconds. Replace the batteries with new [FAQs]

  • Who Do I Contact When I Have Network Issues?

    If you have tried troubleshooting your network connection issues and are still having trouble, you may need to contact your Internet Service Provider (ISP) or your router's manufacturer. Below are some of the most popular ISP and router manufacturers with phone numbers and links to their [FAQs]

  • One Of My Speakers Is Not Working.

    The easiest way to pin-point the problem speaker is to swap the speaker with another speaker that is working, this will help determine if the problem is with the speaker, the speaker cable, or the speaker output port on the HTS. If the speaker port on the HTS is failing you can create an online [FAQs]

  • Why Does My Movie Have Black Bars Across The Top And Bottom Of The Screen?

    Aspect ratio is the relationship between the width of a film image and its height. For example, films displayed in the 16:9 aspect ratio are 16 inches wide for every 9 inches they are tall which can also be expressed as 1.78:1. Standard TV’s have an aspect ratio of 4:3 or 1.33:1, Wide screen [FAQs]

  • How To Properly Place Your Speakers In The Room For A 5.1 Channel System

    This guide will show you where in the room you should place your speakers for a 5.1 channel system. [How-To Guide]

  • How To Connect A HD Set Top Box To Your Samsung Home Theater With HDMI

    This how-to guide will demonstrate the proper way to connect an HD cable or satelite box to your Samsung home theater. [How-To Guide]

  • How To Setup The SWA-4100 With Your Samsung Home Theater

    This guide will advise you on how to connect and set up your SWA-4100 wireless module with your Samsung home theater system. [How-To Guide]

  • Remote Control Operation And Troubleshooting

    [Troubleshooting Guide]

  • The Fan Keeps Running After My Home Theater System Turns Off

    It is normal for the fan inside your Home Theater System to keep running after you turn it off. The fan continues to run for a few minutes to make sure the Home Theater System cools quickly and efficiently. [Troubleshooting Guide]

  • How To Clean Your Home Theater System

    A home theater must be kept clean to work correctly. If you are having issues playing back discs of all types, your player may be dirty or dusty. To clean your home theater, do the following: Dust the outside of the player with a clean lint free cloth. Use a compressed air can to clean the [Troubleshooting Guide]

  • I Can't Display The Menu

    If you are trying to display the menu for your home theater and it does not appear, the home theater may not be connected to the TV. A home theater must be connected correctly to the TV to display the menu. The menu doesn't display on the front of the home theater because the menu contains too [Troubleshooting Guide]

  • I Hear Audio, But I Don?t Hear Voices

    If you hea audio through your home theater, but you don't hear any voices or dialog, the center speaker is the cause of your issue. In surround sound, the center speaker is responsible for almost all of the dialog and voices. If the speaker is not connected securely, you will lose your dialog. [Troubleshooting Guide]

  • Certain Speakers Are Not Working

    Note: If all rear speakers are not working, click here. If your home theater system reads Rear Check, click here. Otherwise continue with this trouble shooting guide. There are several reasons for a speaker or certain speakers on your home theater system to not produce audio: The speaker [Troubleshooting Guide]

Community Q&A

Ask questions, get and give answers from the Samsung community. Click on a topic below.