Battery Is Not Charging
Your battery may not charge for the following reasons: The battery is dead and will not charge. The AC adapter is not working. The notebook requires service. To find the source of the problem, you need to test the notebook and AC adapter. Test instructions are below. Testing The Notebook
Notebook Is Not Powering On
Important: If your laptop is getting power, but you are receiving an error message such as Operating System Not Found during bootup, please click here to visit the software section of this troubleshooting guide. If your laptop is getting power, but you are not seeing anything on the
Unable To Change Power/Sleep Button Or Lid Power Settings
You may not be able to change the Sleep/Hibernate settings for the Power/Sleep button and Lid under the following circumstances: You have enabled Fast Start. You are not the System Administrator. The computer is experiencing a hardware issue. To disable Fast Start follow these steps:
Reduced Battery Life
If you are experiencing reduced battery life, you may need to calibrate your battery. Important: If the battery is not charging past 97% when powered on, this is normal. This is to prevent overcharging of the battery to help prolong the life of the battery. If you are using Battery Life
Can I Upgrade The Hard Disk Drive On My Notebook?
Most Samsung notebooks use a standard 2.5” SATA hard drive. You can upgrade the hard drive as long as the replacement hard drive meets the specifications of the laptop. Upgrading the hard drive will not void the warranty. However, if your computer requires service and the problem is caused by
How Do I Add Apps From The All Apps Screen In Windows 8?
Not all of the available apps are immediately available on the Start Screen. To locate apps from the All Apps screen and pin them to the Start Screen, follow the steps below: Right click on any empty space in the Start Screen to open the All Apps menu. Click on All Apps. All Apps displays
Can I Personalize The Background Of The Start Screen In Windows 8/ 8.1?
You can change the background color and pattern of the Start Screen in Windows 8 and 8.1. To personalize the Start Screen background, locate your OS and follow the steps below. You can also click here and watch a personalization video on Microsoft's support site. Windows 8 Press the Windows
Can I Boot Directly To The Desktop In Windows 8.1?
In Windows 8.1 you can set your computer to load directly to the desktop, when turned on, instead of to the Start Screen. To set your computer to boot to the desktop, follow the steps below: Go to the desktop. Right click on an empty space in the taskbar. (Usually located at the bottom of the
How Can I Limit My Child's PC Usage And Access? (Windows 8/8.1)
Microsoft offers a setting called Family Safety in their Windows 8 OS. Family Safety helps you set limits on the amount of time your child can use the PC, as well as the websites, apps, and games they can use and when they can use them. The instructions provided below will help you access the
Can I Name A Group Of Apps On The Windows 8/ 8.1 Start Screen?
Windows 8 If you have created a group of similar apps and would like to create a Group name, follow the steps below: Click on the minus icon on the lower right corner of the screen. Your entire Start Screen will be displayed in the Zoomed Out window. Right click on your group and select
How Do I Add User Accounts In Windows 8.1
For steps, and a video, on setting up Microsoft accounts in Windows 8.1, click here to go to Microsoft's support user account support page.
Can I Pin Websites To The Start Screen In Windows 8/ 8.1?
In Windows 8 and 8.1, you can pin your favorite websites to the Start Screen so you can access them with one click. To setup your Start Screen with all your favorite websites, follow the steps below. Important: The steps below use Internet Explorer because only the IE app currently has this
Why Does My Battery Only Charge To 80%?
If the battery on your computer is only charging to 80%, this is because Battery Life Extender is on. Battery Life Extender sets the maximum battery charge level to 80% in order to extend the life of your battery. If you would like to turn this function off, follow the steps below: Windows 8
How Do I Enable Secure Boot?
Secure boot is a Windows 8 feature that prevents the loading of malicious software applications, drivers, and OS loaders, that do not contain an authorized digital signature, during the booting process. To enable Secure boot, follow the steps below. Make sure your PC is powered off. Power
How To Set Up A Better Gaming Experience (Windows 8)
Basic Gaming Set Up Tips
How To Use SW Update
Using the SW Update software to install Windows 8 drivers, software, and updates.
How Do I Run Two Apps At The Same Time? (Windows 8)
Select the Apps in the Start screen. Move your mouse pointer to the top of the screen. Your mouse pointer changes to a hand. If you click and hold your mouse button while moving left or right, you can split the screen to display multiple Apps. Move the Screen Split Bar to change the screen
Where Do I Obtain A Product Activation Key For Microsoft Office?
The Microsoft Office Trial preinstalled on Samsung computers requires an activation key obtained online from Microsoft. If an activation key is not entered, the program will still function, but only for 25 uses. After 25 uses an activation key must be entered in order to continue using the
My Notebook Gives Off A Burning Smell
Your Notebook could be giving off a burning smell for the following reasons: Blocked cooling vents A failing AC adaptor Short-circuited or failing internal circuit within the Notebook case To determine what is causing the burning smell, follow these steps: Turn off your Notebook, and
Why Update Internet Explorer?
Updating Internet Explorer will provide the following benefits: Better performance Hardware acceleration Streamlined user interface Seamless integration Security Easy to deploy Comprehensive management tools Compatibility and migration support Support for modern standards Properly
How To Pin Your Favorite Website To The Start Screen In Windows 8/ 8.1
Turn your favorite website into an app on the Start Screen so you can access it right away.
How To Turn Off App Switching From The Left Edge Of The Touchpad In Windows 8.1
Stops your apps from switching when swiping from the left edge of the touchpad.
Can I Filter The Search Results In The Windows 8.1 Search Feature?
In Windows 8.1, performing a search on the Start Screen will not only provide results from your PC, but also from the web. To control the filtering of these results, follow the steps below. Press the Windows key + C key to open the Charms menu. + In the Charms menu, select Settings.
How To Set SafeSearch For Start Screen Searches In Windows 8.1
Control your Start Screen search results.
How To Customize The Lock Screen In Windows 8.1
Set your lock screen image and features.