Battery Is Not Charging
Your battery may not charge for the following reasons: The battery is dead and will not charge. The AC adapter is not working. The notebook requires service. To find the source of the problem, you need to test the notebook and AC adapter. Test instructions are below. Testing The Notebook
Can I Upgrade The Hard Disk Drive On My Notebook?
Most Samsung notebooks use a standard 2.5” SATA hard drive. You can upgrade the hard drive as long as the replacement hard drive meets the specifications of the laptop. Upgrading the hard drive will not void the warranty. However, if your computer requires service and the problem is caused by
How Can I Limit My Child's PC Usage And Access? (Windows 8/8.1)
Microsoft offers a setting called Family Safety in their Windows 8 OS. Family Safety helps you set limits on the amount of time your child can use the PC, as well as the websites, apps, and games they can use and when they can use them. The instructions provided below will help you access the
Why Does My Battery Only Charge To 80%?
If the battery on your computer is only charging to 80%, this is because Battery Life Extender is on. Battery Life Extender sets the maximum battery charge level to 80% in order to extend the life of your battery. If you would like to turn this function off, follow the steps below: Windows 8
Can I Boot Directly To The Desktop In Windows 8.1?
In Windows 8.1 you can set your computer to load directly to the desktop, when turned on, instead of to the Start Screen. To set your computer to boot to the desktop, follow the steps below: Go to the desktop. Right click on an empty space in the taskbar. (Usually located at the bottom of the
Can I Personalize The Background Of The Start Screen In Windows 8/ 8.1?
You can change the background color and pattern of the Start Screen in Windows 8 and 8.1. To personalize the Start Screen background, locate your OS and follow the steps below. You can also click here and watch a personalization video on Microsoft's support site. Windows 8 Press the Windows
Can I Name A Group Of Apps On The Windows 8/ 8.1 Start Screen?
Windows 8 If you have created a group of similar apps and would like to create a Group name, follow the steps below: Click on the minus icon on the lower right corner of the screen. Your entire Start Screen will be displayed in the Zoomed Out window. Right click on your group and select
Can I Pin Websites To The Start Screen In Windows 8/ 8.1?
In Windows 8 and 8.1, you can pin your favorite websites to the Start Screen so you can access them with one click. To setup your Start Screen with all your favorite websites, follow the steps below. Important: The steps below use Internet Explorer because only the IE app currently has this
How Do I Add User Accounts In Windows 8.1
For steps, and a video, on setting up Microsoft accounts in Windows 8.1, click here to go to Microsoft's support user account support page.
How Do I Add Apps From The All Apps Screen In Windows 8?
Not all of the available apps are immediately available on the Start Screen. To locate apps from the All Apps screen and pin them to the Start Screen, follow the steps below: Right click on any empty space in the Start Screen to open the All Apps menu. Click on All Apps. All Apps displays
How Do I Enable Secure Boot?
Secure boot is a Windows 8 feature that prevents the loading of malicious software applications, drivers, and OS loaders, that do not contain an authorized digital signature, during the booting process. To enable Secure boot, follow the steps below. Make sure your PC is powered off. Power
How Do I Setup Picture Password?
A picture password is a new method of signing into your PC without having to remember complex passwords. This method allows you to choose a picture of your choice and trace gestures (circles, straight lines, or taps) to set your password. You can draw a picture password directly on a
How Do I Use SideSync 3.0 On A PC?
SideSync allows a connection between your PC or Mac and your Samsung Mobile Phone. Note: For system spec requirements, click here and scroll to the bottom of the page. Download for Windows? Click here Download for Mac? Click here After you've downloaded SideSync, check the icon to
Can I Repartition The Hard Drive After The Initial Setup?
When you first power on the computer and complete the initial setup, you are given the option to resize the partitions on the hard drive. By default, the hard drive is split into two drive letters of about equal size as well as a third hidden partition that is used by Samsung Recovery Solution.
How To Downgrade To Windows 7 On Your Windows 8 PC
Before you can downgrade to Windows 7, you will need the following: A Windows 7 installation disc. Make sure you insert the disc before following the steps below. Backup your data to an external source. All data will be removed in the downgrade process. Ensure your laptop is plugged in.
How Long Should I Charge My Notebook Battery?
You should charge the battery to its full capacity when you charge it for the first time. A full charge is indicated when the battery LED on your laptop turns green, see your user's manual for exact location. After the initial charge, the battery can be charged and drained at any time without
I Am Unable To Type @, ~, #, Or Other Keys On My Notebook. (Windows 7)
If you are unable to type @, ~, #, or other keys when pressing the corresponding keys on the keyboard, your keyboard may be set to an improper keyboard language. An example of this is when you press Shift + 2 to type a @, a “ appears instead. To set your keyboard to the proper keyboard
Can I Install A 64-bit Operating System On My Notebook PC?
Samsung Notebooks have 64-bit processors. You can install a 64-bit operating system and 64-bit applications on your Notebook PC. Note: The NP-Q310, NP-X360 and NP-X460 only have drivers for the 32-bit Operating System that is preinstalled on the Notebook PC.
What Are The Windows 8 Hot Keys?
See below for a list of the Microsoft designated Windows 8 Hot Keys. Hot Keys Function Description Switches to the Start Screen. If you are on the Start Screen, the Windows Key will switch to the last open app. + Switches to the Desktop. + Opens the Charms menu.
How To Access The Web Cam Software (Windows 7)
Important: Cyberlink YouCam only comes pre-installed on PC's with Windows 7 out-of-the-box. If you have deleted this software, click here to go to Cyberlink's site. CyberLink YouCam is a software solution for webcam users. The dual-mode user interface design makes CyberLink YouCam easy
How To Update Your BIOS For Windows 8
Important: To update your BIOS you will need to use SW Update. If you do not currently have SW Update (located on the Start Screen or the Desktop), click here to install it. To install the BIOS update, follow the steps below: Launch SW Update from the Start Screen or your desktop. The program
How To Use The SmartView 2.0 App
Smart View is an app that you can download on your Windows 7 or Windows 8 PC to control and share with your TV. Don't have the Smart View App? Download it here! To setup the SmartView App, follow the below steps: Once you've opened the SmartView App, click on the 'Connect to TV' button at
How To Update A Partial Product Registration
Getting Started Registering your Samsung product is easy and comes with many benefits. In some cases you may have added a product to your account, but the registration is not complete. In order to receive the full benefit of registering your product you will need to complete the registration.
How To Register Your Samsung Product
The easy to use guide will walk you through registering your Samsung Products
What Is SW Update?
SW Update is a Samsung software that allows you to install the latest software, drivers, and updates for your computer. With SW Update you can automatically search for and download the newest BIOS updates, drivers, and software for your Samsung computer over the internet without having to look