How do I transfer my contacts from my Windows PC to my Android device?
Transfer Contacts From Your PC Sync Outlook ® Contacts with Kies You can download the Kies software by visiting the Kies website. Note: Kies is not supported on all Samsung models, please check your phones product support page for specific details. Open the Kies application on your PC.
I have a question about Samsung Apps; who can I contact?
Samsung Apps™ — Help You can get help with Samsung Apps from your device. From the Home screen, touch Apps Apps Icon > Samsung Apps Samsung Applications Icon > Menu Menu Key > Help. Or you can get help online by visiting Samsung Customer support website and signing in using your Samsung
Can I access my Samsung Apps account from my PC?
Samsung Apps™ — Account Access Samsung Apps is an integrated part of your overall Samsung account that enables you to use Samsung services across smartphones, tablets, websites, TVs, and other devices. You can enjoy access to Samsung services with a single Samsung account, without having to
Where can I see content purchased or downloaded using Samsung Apps?
Samsung Apps™ — Purchased Applications You can view content you previously downloaded in Samsung Apps by touching Menu Menu Key > Purchased, then touching All to view all purchased applications, or Updates to view any available app updates.
How do I re-download an application I previously purchased with Samsung Apps?
Samsung Apps™ — Re-Download Applications You can reinstall content you previously purchased in Samsung Apps by touching Menu Menu Key > Purchased, then touch the app you want to install. Touch Install on the app information page, then touch Accept and download to download and reinstall your
Do I need a Samsung Account to use Samsung Apps? How do I sign in?
Samsung Apps™ — Samsung Account Samsung Apps is a marketplace designed to provide a variety of mobile applications specially developed and carefully selected for Samsung Mobile Phones. Using Samsung Apps requires you to set up a Samsung Account on your device to download content. To access
How do I log in to Twitter through my S Voice application?
Twitter Login Failed via Samsung S Voice™ The Samsung S Voice™ application allows you to use your voice to perform operations usually done manually, such as sending a text message. You can also log in to your social accounts via Samsung S Voice™. NOTE: You may experience trouble logging into
What are TecTiles and how do I use them with my Android device?
Uninstall Applications If a recently installed application is causing an issue, the application will need to be uninstalled. Note: For device specific instructions, please visit the device's support page at Samsung Support Android You can uninstall Android applications and widgets you have
Display Issues Select from the following options (see below):
Scratched/Cracked Lens Issue The lens on my camera is scratched or cracked. View an example Possible Causes The device has experienced some type of physical or liquid damage. Resolution Your device will need to be sent in for repair. Physical damage is not covered under the Samsung
Microphone Issues Issue I can hear callers, but no one can hear me. If you are unable to hear the caller, please use the Speaker Issues troubleshooting guide. Possible Causes Using a headset or some other type of enhancement that is nonfunctional. The device has experienced some type of
How do I access voicemail?
To access your voicemail: From the Home screen, touch Phone Phone Icon > Keypad. Touch and hold the number 1 or, if available, touch Voicemail Icon . The Airplane Mode Icon icon is displayed at the top of your screen when you have a voicemail. Important! Your voicemail and password should
How do I turn off iMessage on my old iPhone before I switch to my new Samsung device?
Deactivate iMessage ® on iPhone ® After using Samsung Smart Switch to switch from an Apple ® iOS ® device to an Android™ powered Samsung device, conversations that took place over iMessage ® can no longer be replied to, and new messages from iMessage contacts may not be received on the Samsung
How do I reject an incoming call?
When receiving an incoming call on your mobile device, you can reject the call and send it to voicemail by touching and sliding End Reject Call Icon in any direction. Important! This option may not be available on all devices. Please consult your device's user manual to verify that the option
How do I connect my mobile device to my TV using an HDMI® cable?
Your mobile device can connect to your HDTV or monitor by using the Samsung HDTV Smart Adapter, available for purchase separately on the Samsung Accessories page. The HDTV adapter lets you view videos and other media stored on your device via a standard HDMI ® (Type A) connection; an HDMI cable
How do I use Airplane mode?
FAA regulations require you to turn off your device or set it to Airplane mode for the duration of your flight. The Airplane mode feature turns off your device's connection to your mobile service provider as well as your device's Wi-Fi ® feature. To use Wi-Fi, you will need to turn it back on
How do I copy, paste, search, and share text?
You can copy and paste text in many applications. In this section, we will review copying text in a browser. The options available when selecting text may vary in other applications. Important! This option may not be available on all devices. Please consult your device's user manual to verify
How do I connect to DLNA® enabled devices (nearby devices)?
Your device can connect to and share media with DLNA ® enabled devices, such as TVs and projectors. Your device can also connect to and play media from your device to DLNA enabled devices. The nearby devices (or Nearby devices tab) will not display if no devices are detected. You must also be
What is the notification light, and what do the colors mean?
Your mobile device has an LED indicator in the top-left corner on the front of your device. When your screen is off, the LED indicator notifies you of missed notifications, low battery, when the device is charging, or when you are voice recording. Important! This option may not be available on
Where can I find the International Mobile Equipment Identifier (IMEI)?
International Mobile Equipment Identity (IMEI) numbers have one principal purpose: to identify mobile devices on a cellular network. Their secondary purpose is to prevent theft. If a mobile device can be universally identified, a thief cannot change the SIM card on the device and expect to keep
How do I play a video?
Your mobile device can play videos in the following formats: 3G2, 3GP, AVI, DivX®, FLV, H.263, H.264, MKV, MPEG4, VC-1, VP8, and WMV (asf). For device specific formats, please view the device's support page at Samsung Support Play Videos From the Home screen, touch Apps App Icon . Touch
How do I start my device in Safe mode?
You can boot up your device in Safe mode to troubleshoot whether added applications are causing problems, such as reboots, slowdowns, crashes, battery drain, or overheating. Safe mode will load only basic system software, and will disable third-party applications. Turn On Safe Mode Power off
How do I print from my device?
The print function, available as a menu option within some applications, lets you print directly from the device to a printer on the same Wi-Fi ® network, over Wi-Fi Direct ® , or via USB cable. Printing From a compatible app such as the Gallery, select an image. Touch More options More
How do I sustain my Android battery life?
Manage Samsung Galaxy S III™ Battery Life The Samsung Galaxy S III™ is enabled with advanced features that consume more battery power. No user is the same. Battery power can drain over time based on user preference. Every phone that Samsung manufactures has a specified talk time and a