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        Samsung Upfront pricing for out-of-warranty repairs

        We’ll give you a competitive and transparent cost upfront, and that price won’t change even if the repairs end up costing more.3

        Request a repair, tell us your issue and get your upfront pricing.

        Request a repair
        Recognized by Newsweek

        Best Customer Service 2023 Award

        We are so grateful to our consumers for voting us to be recognized on Newsweek’s America’s Best Customer Service list 2023.
        Statista Best Customer Service Award 2023 and 2024
        Technology of the Year

        2024 Winner

        Samsung was recognized  by the Business Intelligence Group for Excellence in Customer Service Award for our Supporting Consumers via SMS Using AI Language Initiative.
        Business Intelligence Group Excellence in Customer Service Award 2024
        Innovation in Customer Service & Best Customer Satisfaction Strategy

        Gold Award Winner

        Samsung Care was recognized with a gold Stevie award for Supporting Consumers via SMS Using AI-Language Translation Technology Award for Innovation in Customer Service and Best Customer Satisfaction Strategy for Samsung Beyond Boundaries, a program that provides customers in rural areas with access to quality repair service.
        Stevie Innovation in Customer Service Award 2024
        ACSI 2023

        Ranked #1

        American Customer Satisfaction Index Survey has ranked Samsung #1 for: Home Appliances in Overall Service Experience1 and TV in Overall Quality2.

         

        American Customer Satisfaction Index (ASCI) Award 2023
        Best Customer Experience Strategy – Over 10,000 Employees

        Gold Award Winner

        For the second year in a row, Samsung Electronics America has been given a GOLD award in the International Customer Experience Awards. Samsung is recognized for developing and implementing a customer experience strategy intended to provide customers in rural areas with access to quality Samsung care for their TVs and home appliances through its “Samsung Beyond Boundaries” project.
        International Customer Experience (ICXA) Award 2023

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        Be the first to experience newly updated Tizen OS!

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        One UI 6

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        Use SmartThings with your devices

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        Use Bluetooth devices with your smart TV

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        Keep your devices clean

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        Manuals, drivers, and software

        Get the latest drivers, manuals, firmware, and software.
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        Request repair service

        Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair.
        Start repair service Track service request

        Watch how-to videos

        Watch our helpful videos to get the most out of your Samsung products.
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        Gain access to exclusive offers and perks, apps and services, world-class customer support and more.
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        Windows update information

        Get all the information you need to update your Samsung PC to the latest version of Windows.
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        Warranty

        Register your product and find out what’s covered.
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        Cracked screen? Skip the repairs.

        Trade-in & Upgrade to a Certified Re-Newed Galaxy phone for as low as $250**. Additional 5% applied at cart.
        Shop Now

        Product simulators

        Use our interactive simulators to walk through select hardware and software features on your device step by step.
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        Find replacement parts or start a self-repair

        If you’re looking for a replacement part, visit Samsung Parts to find what you need. To self-repair a mobile phone or tablet, visit our partner site, Encompass, for step-by-step guides and Samsung genuine parts. 
        Find parts Start a self-repair
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        Contact Samsung Support

        Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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        1-800-SAMSUNG 1-800-SAMSUNG
        1-800-726-7864 1-800-726-7864
        • Mobile 8 AM - 12 AM EST 7 days a week
        • Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
        • IT/Computing 8 AM - 12 AM EST 7 days a week
        • Text Support 24 hours a day 7 days a week
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        **Price is reflective of purchasing the lowest price Certified Re-Newed phone with a cracked screen trade in. See Terms & Conditions

        1Samsung tied with one other Appliances brand for Service Ease and two other brands for Service Time.

        2Samsung tied with three other TV brands for Overall Quality and Product Quality.

        3Out-of-warranty transparent pricing is only available on samsung.com/support for Home Appliances.

        *Based on the 2023 American Customer Satisfaction Index (ACSI ®) survey of customers rating their own appliances. Samsung achieved #1 ratings in Overall Service Experience, Service Time, Service Help, Service Ease, and Service Outcome. Samsung tied with one other appliance brand for Service Ease and two other brands for Service Time. The ACSI is a registered trademark of the American Customer Satisfaction Index LLC. The ACSI is a national measure of customer satisfaction since 1994, trusted by the US government and reflecting annual feedback from more than 250K US consumers.

        ‡Coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.