You're Registered!

Need to update or add additional registration information?

Update Registration

Energy Star Partner of the Year 2012

ENERGY STAR Partner of the Year 2013

With ENERGY STAR, you can feel confident knowing that you're protecting your bank account and Mother Earth.


Learn more

Get the Most Out of Your Product

Explore tips, articles, ideas, and more.

Description Release Date Language Size (MB) Download File
Trouble Shooting Guide (Tech Manual)
Sep 16, 2014 ENGLISH, FRENCH, SPANISH 4.89 pdf Email
User Manual (ver.4)
Sep 16, 2014 ENGLISH, FRENCH, SPANISH 0.0 pdf Email

Download data unavailable

Showing 1-25 of 66 Matching Results

  • How To Remove A Registered Product

    This easy to use guide will help you remove a product that has been registered in error. [How-To Guide]

  • How To Update A Partial Product Registration

    This easy to use guide will help you continue the registration process for your Samsung product. [How-To Guide]

  • How To Register Your Samsung Product

    The easy to use guide will walk you through registering your Samsung Products [How-To Guide]

  • How To Clean The Inlet Water Supply Filters In Samsung Washing Machines

    Cleaning the inlet hose filters: Important: When re-installing the inlet hose filters make sure the tabs on the filters are facing outward. Remove the hot and cold water inlet supply hoses from the back of the washing machine. Locate the inlet hose filter inside of the hot and cold water [FAQs]

  • How To Clean The Inlet Water Supply Filters In Samsung Washing Machines

    Cleaning the Inlet Water Supply Filters [How-To Guide]

  • How To Remove And Prevent Detergent Residue In The Washing Machine

    When more than the recommended amounts of detergent, liquid bleach, and fabric softener are used, residue (aka soap scum) builds and collects in the detergent drawer and outer tub of the washer. Important: Always follow the detergent manufacture's suggested amount for use, and never fill the [FAQs]

  • How To Remove And Prevent Detergent Residue In The Washing Machine

    Residue Causes Odor and is a result of Too Much or the Wrong Type of Detergent, Bleach, and Softener. [How-To Guide]

  • How To Verify The Front Load Washer Is Getting Enough Water

    Checking the Water Level in a Front Load Washing Machine [How-To Guide]

  • How Do I Contact Samsung About My Home Appliance Via Social Media?

    To contact Samsung via social media click on one of the following links: Facebook Twitter Google+ [FAQs]

  • Why Is The Door Latch Loose?

    [Solution] If the door latch seems loose and this is normal. Do not set up for service. The door latch is designed to have moved in it and so the locking mechanism in the washer chassis can properly grab the latch. If the latch were rigid and the lock mechanism would not grab the latch properly [FAQs]

  • Where Are The Shipping Bolts located?

    There are four shipping bolts installed at the factory to prevent the tub from moving during shipping. You must remove the shipping bolts to prevent excessive vibration during operation. To remove the shipping bolts, follow these steps: Note: If shipping bolts are misplaced visit [FAQs]

  • Are the Doors of the Washer and Dryer Reversible?

    The washing machine door is not reversible. However, the dryer door is reversible. To reverse the dryer doors: Unplug the dryer. Remove the two door hings screws. Lift the door and remove it from the dryer. Remove the two screws on, above, and below the door latch on the opposite side. [FAQs]

  • Why Does The Display Say NF And/Or The Washer Will Not Fill With Water?

    The nF error code stands for No Fill. If you have just installed your washer and it will not fill, or the display shows nF, check the following: Make sure the door to the unit is tightly closed. Make sure that both the hot and cold water lines are connected (cold to the cold and hot to [FAQs]

  • Can I Stack My Samsung Washer And Dryer?

    An optional stacking kit that allows the dryer to be stacked on top of the washer can be purchased online at www.samsungparts.com. [FAQs]

  • Why Is There An Nd On The Display Panel Of The Washing Machine?

    If your washer is beeping, and the display is flashing Nd, your machine is showing a no drain condition which is usually related to a backed up drain hose or a clogged debris filter. The drain hose coming from the back of your washing machine should not be inserted more than 6 inches into [FAQs]

  • Why Does The Display read SUDS?

    If your washing machine has the word SUDS on the display, it has detected an over-sudsing condition, and will stop for a short period to allow the suds to dissipate. This error code is usually caused by too much detergent, or the wrong type of detergent. Samsung recommends using HE (High [FAQs]

  • What Is Auto Temperature Control (ATC)?

    Important: The U.S. Department of Energy requires all new washers to use less energy than in previous years. One way to save energy is to control the amount of hot water a washer uses, while still providing good washing performance. Water temperatures will feel significantly cooler than they [FAQs]

  • How To Clean The Detergent/Softener Dispensers On The Front Load Washer

    Cleaning the Detergent/Softener Dispensers on the Front Load Washer [How-To Guide]

  • Why Are There Blue Stains On The Laundry?

    If laundry is coming out with bluish colored stains, it suggest the detergent compartment or the fabric softener compartment is being overfilled. When these compartments are overfilled, the detergent or fabric softener will immediately dispense into the wash tub, resulting in stains on the [FAQs]

  • Can I Wash Tennis Shoes Or Sneakers?

    Tennis shoes or sneakers can be washed in your Samsung washer. It is recommended that you wash the tennis shoes or sneakers with a load of towels to prevent a severe unbalance condition during the spin cycle. [FAQs]

  • How Do I Know If I Am Using HE Detergent, And Why Should I Use It?

    You will know you are using High Efficiency (HE) Detergent when you see the HE logo on the detergent container. If there is no HE logo, do not use the detergent in any Samsung washing maching. Just think to yourself, No Logo, No Gogo. And why should you use HE Detergent? First, HE Detergent [FAQs]

  • Do I Have To Use HE Detergent?

    High Efficiency detergent is recommended because of it's concentrated cleaning abilities, and low sudsing action. Regular, non-HE detergent, is not recommended because it will hinder the performance of the machine over time. If you have been using non-HE detergent, click here to find out how to [FAQs]

  • Why Won’t My Washing Machine Start?

    If your washing machine won’t start, try the following: Make sure door is firmly closed. Make sure your washer is plugged in. Make sure the water source faucets are turned on. Make sure to press the Cycle Selector dial to start your washer. Make sure the Child Lock is not activated. For [FAQs]

  • Can The Door Swing Of The Washer Be Reversed?

    The Doors of Samsung washing machines is not reversible. However, all of the dryers doors are. Click here for a How-To Guide on reversing the door swing of the Dryer. [FAQs]

  • Should I Wash Waterproof Material(s) In The Washing Machine?

    Warnings: Do not wash, spin or dry water-proof seats, mats or clothing. Do not wash thick, hard mats even if the washer mark is on the care label. This may result in injury or damage to the washer, walls, floor or clothing, due to abnormal vibrations. Examples of water proof materials that [FAQs]

Community Q&A

Ask questions, get and give answers from the Samsung community. Click on a topic below.