After software upgrading my S10+/S10e device is frozen and unresponsive. What should I do for this?

Last Update Date : May 09. 2019

Samsung is aware that some Galaxy S10+/S10e users may experience this symptom due to software malfunction.

This problem will be resolved with upcoming software and available date for new update may differ depending on the country and carrier.

Therefore please check for updates to your device SW regularly via the  Smart Switch PC or FOTA.


Before that, please press and hold the power key and the volume down key simultaneously for more than 7 seconds to restart  your device if your device is frozen and unresponsive.

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