Support News

End of Service Support for Android 8 (Oreo OS)

Mobile Phone
Jun 11, 2025
According to the change in Samsung Members Service Operation Policy, service support for devices with Android 8 (Oreo) operating system (OS) will be terminated after 1 July 2025. We would like to inform you that service will no longer be available on devices with this operating system (OS) after 1 July 2025. You can use Samsung Members after updating your operating system to Android 9 (Pie OS) or higher.

However, OS updates may not be provided above Android 9 (Pie OS) for the device you are using. If you have any questions about the OS update of your device, please contact Customer Support.

How to update your operating system: Settings > Software Update > Download and Install

We will always strive to provide a better service experience.