How can I unlock my Galaxy device if I forgot the security PIN, pattern or password?

Last Update date : Aug 10. 2022

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 Attention : If even after following the procedures below, your problem is not resolved, please contact us via    WhatsApp so that we can quickly diagnose your device and help you in the best possible way.

If you forgotton you mobile lock screen password then you will have to factory reset your device to use your mobile again.

Note:- Unlock is only possible if Samsung Find my mobile is configured earlier in device

Please Refer below topics for Factory Reset:

  1. How to Factory Reset through Find My Device
  2. How to unlock your mobile device remotely using Find My Mobile site (only possible if Samsung Find my mobile is configured earlier in device)

Note: All recent versions of Android encrypt the data on your phone by default, there is no way to recover any photos, contacts or other data that you haven’t backed up to your Google account or Samsung account; they will be gone forever after the reset.  However, at least your phone will be unlocked and you’ll be able to use it again.

1. How to Factory Reset through Find My Device
  • It’s critical to note that resetting your phone will require you to know your Google account and password that was used to set up the phone.
  • Find My Device should be turned on (it should be on by default)



  • Performing a Factory Data Reset will erase all personal data and downloaded apps.
  • Data not recoverable after factory reset.

Step 1. Go to Find my device and sign in to your Google Account.

  • If you have more than one phone, click the phone for which factory reset is required.
  • If your phone has more than one user profile, sign in with a Google Account that's on the main profile.

Step 2. The phone gets a notification.

Step 3. Select Erase Device and click on Erase once pop up warning appears.

Earse device
Earse device
Earse device

Factory reset process will be started on your device. After completion,  below screen will be visible. Select Use my Google Account Instead option. Now login with your Google account (which was previously registered on device) to start afresh.

Earse device
2. How to unlock your mobile device remotely using Find My Mobile site

Step 1. Open the internet browser on your Laptop, computer or another phone or tablet and input the following website address:, click on the Sign in button and input your login credentials of your Samsung account, then click on Sign in button once more.

image to login to find my mobile web page

Step 2. The mobile device registered under your Samsung account will appear on the right-side of the screen. If you have multiple devices registered under the same Samsung account, make sure you select the device that needs to be remotely unlocked. Refer to the image below and click on the Unlock icon to unlock your device.

image after login to find my mobile web page

Step 3. Once you click on Unlock, a pop-up window will appear asking to verify the password of your Samsung account. After you input your password, click on the NEXT button, the pop-up window will automatically close and another pop-up window will appear with the result of remotely unlocking your device.

image to input password and unlock phone result


To Use Samsung Find my mobile services:

  • Mobile device must be turned on.
  • Mobile device must be connected to Wi-Fi or mobile network.
  • Your Samsung account must be registered on your mobile device and have the Remote unlock option enabled. You can find out more about Find My Mobile here.

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

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