how it works

Q. How can I register my card?Click to Expand
A.

Cards can be either automatically registered by scanning your card with Samsung Pay or manually inputting the card information.
Then, depending on the policies set by your bank or credit union, Samsung Pay will prompt you to verify your identity through a text message, email or a phone call.

Q. How many cards can I register into Samsung Pay?Click to Expand
A.

You can register up to 10 payment cards in Samsung Pay

Q. Can I register the same card with more than one device using Samsung Pay?Click to Expand
A.

The number of devices that you can register per card varies for each issuer. Contact your card issuer for details on the number of devices that you are allowed to register per card.

Q. How long will it take for my card to activate after registering it to Samsung Pay?Click to Expand
A.

The average amount of time between the request for activation and approval will be within minutes, but it can take up to 10 minutes after additional verification requirements have been met.
If this amount of time has been exceeded, remove the card from Samsung Pay and register it again. Contact your card issuer for assistance if you continue to encounter delays.

Q. When I attempt to register a card on Samsung Pay, a message tells me that it cannot accept my card and to contact my bank. What can I do?Click to Expand
A.

We suggest contacting the card issuer for further information. Not all card types are eligible to use with Samsung Pay.
Additionally, there may be other items required prior registering a card with the Samsung Pay service. Only your card issuer will have these details.

Q. Can I use Wi-Fi® to register my card in Samsung Pay?Click to Expand
A.

Yes. However, for the best experience, the device should have a SIM card installed. If you encounter any issues when registering the card over Wi-Fi, we suggest switching to a cellular data connection.

Q. Can I register a card when I am outside the country?Click to Expand
A.

Yes. However, attempting to register and activate a card while you are outside Malaysia may require you to contact your bank during the registration process.

Q. Can I use the same payment card on more than one device using Samsung Pay?Click to Expand
A.

There are no restrictions on adding the same payment card to multiple devices. The total number of devices you can add using the same card may among different card issuer. For additional information contact the card issuer.

Q. How can I create my own Samsung Pay account?Click to Expand
A.

When you launch Samsung Pay for the first time, you will be asked to sign in to a Samsung account if one is not already signed in on the device. If you do not have an account, you may create one.

Have more question?

Call us at 1800-22 8899

Or

Let us know right here