How to fix fingerprint error pop up on Galaxy S9/S9+?
Last Update date : Oct 02. 2020
Sorry for your inconvenience. Samsung had been notified that users with limited Galaxy S9/S9+ devices may not able to use fingerprint with error pop-up or error sentence is displayed on the bottom of lock screen. Samsung is scheduled to release a new Software update at earliest possible. Therefore, please check for updates to your device software via the Smart Switch PC or FOTA. Samsung encourages users to keep your sofware and apps updated to latest version.
Alternatively before release of new sofware, Samsung recommend following steps:
1
On the screen, Tap Settings
![settings]()
2
Tap Advanced Settings
![fingerprint-error-1.jpg]()
3
Tap Finger sensor gestures and switch to turn off
![Tap the Finger sensor gestures switch to turn off the feature]()
4
Restart the device
![restart]()
Find out where to buy Samsung Galaxy S9 & S9+
Thank you for your feedback!
Please answer all questions.
Samsung Official Online Store
![]()
![]()
Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung Members
![samsung members]()
![samsung members]()
Connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product.
Apps & Services Customer Support
Samsung Pay : 1800 22 8899
Samsung Rewards : 1800 22 8899
Samsung Rewards : 1800 22 8899