How to fix fingerprint error pop up on Galaxy S9/S9+?

Last Update Date : Jun 21. 2018

Sorry for your inconvenience.  Samsung had been notified that users with limited Galaxy S9/S9+ devices may not able to use fingerprint with error pop-up or error sentence is displayed on the bottom of lock screen. Samsung is scheduled to release a new Software update at earliest possible. Therefore, please check for updates to your device software via the Smart Switch PC or FOTA. Samsung encourages users to keep your sofware and apps updated to latest version.

 

Alternatively before release of new sofware, Samsung recommend following steps:

 

1 On the screen, Tap Settings
settings
2 Tap Advanced Settings
fingerprint-error-1.jpg
3 Tap Finger sensor gestures and switch to turn off
Tap the Finger sensor gestures switch to turn off the feature
4 Restart the device
restart

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