Why is the wireless charging pad is slow and sometimes the device is not charged properly?

Last Update date : Oct 02. 2020

This can happen by various reasons between the device and the wireless charger.
 
• Firstly, please place the center of the device’s back on the center of the charging pad correctly.
 
• When there are foreign materials between the device and the wireless charger, the device may not charge properly. Keep the device’s back and charging pad clean and please take a soft cloth and gently wipe any dust away from the pad and device surface before charging.
     
• Use Samsung-approved charger with suitable input Voltage and Current. If you connect the charger with low power to charging pad, the charging speed may slow and the battery may not charge properly.
     
• Please check the back cover of the your device. The device must be placed very closely from the wireless charging pad. So some kind of back cover may prevent the wireless charging. In this case, please remove back cover and try to charge again.
 
• If you use the wireless charger in areas with weak network signals, you may lose network reception. This cause charging speed may be slow and charging time for full charging will take long than normal.
     
• Use Samsung-approved wireless chargers. If you use other wireless chargers, the battery may not charge properly.

 

 

 

** To aid us in creating better support content for you, kindly complete the survey below if your query was resolved.
Your rating and comments should only be based on the above content. 

 

For all other queries or further technical assistance, please call Samsung Customer Careline or Live Chat with our Technical Team online
services are open 24 hours, 7 days.

 

 

Please click the submit button below to apply your feedback. If above content is not helping you to solve your issues, you can write down your comment and feedback to us to improve the content. Thank you for your participation.

Thank you for your feedback!