SAMSUNG TRADE IN
Trade in your old devices for a brand new Galaxy
Looking for the best trade-in deal on your next device? We’ve made it easier than ever to trade in eligible devices and get credit towards a new one. Instant savings on your next purchase with Samsung Trade In.
How it works
Step 1
Back up
Back up the data from your eligible old device and remove all locks and passwords (including iCloud or Google Account).
Step 2
Download the app
Download the Samsung Trade-In app on the device that you wish to trade in and follow the prompts to get your unique Trade In ID. You can download the Samsung Trade-in app↗ or scan the QR code
Step 3
Redeem your trade-in amount
Once the app has run a diagnostic on the eligible device you wish to trade in, you will receive a unique trade ID and your trade-in value. Enter your trade-in ID upon checkout to get the instant discount.
Step 4
Return old device
Send your old device as per the instructions you will receive in your order confirmation email.
To see if you device is eligible, please go to http://xchangemobile.com/NZ/SamsungOnline↗
Actual trade-in values may vary and are subject to the condition and model of the device being traded in.
Why Samsung Trade-in?
Trade-in up to two eligible devices
That's right, you can trade in up to two eligible devices at the same time. Add your eligible smartphones and tablets into the bundle and send them our way. It's an easy way to grab a greater trade-in value for the new Galaxy smartphones or tablet of your choice.*
Only pay
the difference
Samsung delivers sensational trade-in value for your current device. It’s an offer you can’t afford to pass up. Plus, it’s your chance to save big on your next device.
Free delivery New Zealand wide
Get a free delivery New Zealand wide when you order on samsung.com on your new phone.
Only takes around: 7-10 mins
Buy the latest Galaxy device at a great price with a discount when you trade-in your old phone. Why wait?
FAQ
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How long do I have to send my old device?You must send your trade-in device within 7 days of receiving the new one, following the instructions sent in your order confirmation email.
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How do I return my old device?We will include in your order confirmation email the instructions and details to deliver your old device.
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How long my trade-in ID is valid for?Your trade-in ID will be valid for 48 hours from the issue date.
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What should I do before sending my old device?Back up your files, photos and any other data, and remove your SIM and any memory cards. Please make sure you remove your accounts (iCloud, Google accounts).
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What condition does my old device have to be in for trade-in?Your old device has to be on working condition and pass the test that the trade-in APP runs as part of the trade-in process.
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Why do I need to download an application to trade-in my mobile?The app tests the condition of the device that you wish you trade in and confirms instantly its value, allowing you to purchase your new Galaxy at a reduced price.
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How long will it take me to use the application?The application and its tests are simple and only takes a few minutes to complete.
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What happens when I complete the test in the app?At the end of the application, you will be issued with Trade-ID.
This confirmed you have completed the tests and prepared the device to be traded in. -
What do I do with the Trade-ID?You will need to add the Trade-ID into the Samsung website to continue with your new Samsung model purchase. Your trade-in value will be automatically deducted from your new purchase value.
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After I download the Trade-in application, I get a message saying “Your device is ineligible”There are many reasons you may receive this notification. Most instances are related to the model of your phone not being supported by the trade in program. This is typical of certain Huawei models and much older models.
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The application is asking me to add a 16-digit pin. What is that and where do I get this pin?You must use the QR code or the link to download the app in Google Play or Apple store, they are available upon checkout when choosing to trade-in a device(s). If you seek the application directly from the app store it will ask you for pin and not work.
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What do I do if I do get a pin request?Uninstall the application then use the QR code or the link from the Samsung website to download the correct app version.
* By trading in your eligible device(s), you agree to the customer terms and conditions [Samsung Online] or the terms and conditions for the program (as applicable) and to use your trade-in value to purchase an eligible new Samsung product at the same time as trading in your device(s). Please ensure you save and then delete all files and data from your trade-in device(s) before you trade them in. You may be able to trade-in up to two eligible devices (including Low Value Devices) in a single transaction towards the purchase of an eligible new Samsung product. For trade-ins at Samsung Stores: if you wish to use the full trade-in value amount, you must do so in the same transaction, otherwise any excess credit will be forfeited. For trade-ins at Samsung Online: the total trade-in value cannot exceed the purchase price of your new product, the purchase price needs to be at least $1 (after any other discounts have been applied). Trade-in values (including excess credits for trade-ins at Samsung Stores), are not exchangeable, redeemable for cash or able to be used in subsequent transactions. You must pay any outstanding amounts for the purchase of accessories and/or other products not covered by the trade-in value and/or any other discounts that may be applied.
1. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics New Zealand Limited (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional bonus credit dependent on your device that you can use towards the purchase of an eligible Samsung device. Bonus credit is in addition to any trade-in credit. Your existing device must be listed here http://xchangemobile.com/NZ/SamsungOnline /. This bonus Credit Offer is only available at the Samsung Online Store, and is only available while stock lasts and is subject to limited availability. Eligible devices and pricing are subject to change. Excludes Samsung's Family Program, SMB and Student’s deals portal. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-in Program is operated by Ceva Logistics (New Zealand) Limited (“Ceva”) . Bonus Credit Offer ends 02.09.2022.