samsung care plus

Certified care by Samsung experts

Repairs in Samsung Care+ are provided by Samsung authorised technicians who are trained to repair Samsung Galaxy devices.

Accidents happen but Samsung Care+ has you covered

Enjoy peace of mind with Samsung Care+, an insurance care plan for your new Galaxy device. You can select either accidental damage or accidental damage and theft protection for up to 2 years. Our Galaxy experts will work to help get you back on track.*

*Samsung Care+ is administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc. (CN 920655), trading as Assurant. An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See Terms and conditions for more information.

*Samsung Care+ is administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc. (CN 920655), trading as Assurant. An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See Terms and conditions for more information.

Here's what's covered

Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone. Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone.
Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone. Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone.

Select your device to find your coverage purchase price

  • *Offer valid until 9am 06.03.24
  • ** Samsung Care+ coverage purchase prices are subject to change without notice. All prices are inclusive of GST.
  • *** Samsung Care+ coverage may vary by country, model and claim excesses may apply.
  • **** An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See Terms and conditions for more information.

Select your device below to find your claim excess

How and where to buy

Getting protected is easy. You can buy Samsung Care+ with your new eligible Galaxy device purchase or within thirty (30) days of your device purchase date. Just choose one of the buy options below.

Click shop now below and get directed to Samsung.com online store

1. Click shop now below and get directed to Samsung.com online store

Shop now

Buy you new eligible Galaxy device and add your desired Samsung Care+ product to your cart

2. Buy you new eligible Galaxy device and add your desired Samsung Care+ product to your cart

Navigate to the checkout page and purchase your Samsung Care+ product

3. Navigate to the checkout page and purchase your Samsung Care+ product

You will receive an email confirming your Samsung Care+ insurance policy coverage. Now Relax, and enjoy a peace of mind Galaxy experience
4. You will receive an email confirming your Samsung Care+ insurance policy coverage. Now Relax, and enjoy a peace of mind Galaxy experience

Click Shop Now below and get directed to Samsung Care+ online portal

1. Click Shop Now below and get directed to Samsung Care+ online portal


Shop now

Enter your eligible device IMEI or Serial Number and select your desired Samsung Care+ product to your cart

2. Enter your eligible device IMEI or Serial Number and select your desired Samsung Care+ product to your cart

Once purchased, you will receive an email confirming your Samsung Care+ insurance policy coverage. Now Relax, and enjoy a peace of mind Galaxy experience

3. Once purchased, you will receive an email confirming your Samsung Care+ insurance policy coverage. Now Relax, and enjoy a peace of mind Galaxy experience

Claims and support

Contact us here.

Call 0800 453 975* or,
email samsungcareplusanz@assurant.com

With your Full Name, Contact Details and the IMEI or Serial Number of the Covered Item

*Operating hours: Monday to Friday 9AM - 5PM, 5 days a week.

It’s easy to find your IMEI number

To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:

and get

*Vaild only on samsung.com/nz

Start here.
Discover the right Galaxy for you

Terms and Conditions

Choose your terms and conditions based on the commencement of your Samsung Care+ cover.

Frequently Asked Questions

  • 1. Where can I purchase?

    You can purchase Samsung Care+ on:
        • Samsung.com Online Store (when you buy an eligible device purchase now) or,
        • Samsung Care+ Online Portal (within 30 days of eligible device purchase)

    Eligible devices are as follows:
        • Mobile phones models:
            ⚬ Galaxy S24, Galaxy S24+ and Galaxy S24 Ultra
            ⚬ Galaxy Z Flip5 and Galaxy Z Fold5
            ⚬ Galaxy S23 FE, Galaxy S23, Galaxy S23+ and Galaxy S23 Ultra
            ⚬ Galaxy S22, Galaxy S22+ and Galaxy S22 Ultra
        • Tablet models:
            ⚬ Galaxy Tab S9 FE, Galaxy Tab S9+ FE, Galaxy Tab S9
            ⚬ Galaxy Tab S9+, and Galaxy Tab S9 Ultra
        • Wearable models:
            ⚬ Galaxy Watch6 and Galaxy Watch6 Classic
            ⚬ Galaxy Watch5 Pro
    Click here to find out how and where to buy
  • Yes, Samsung Care+ provides protection for your eligible Samsung device against Accidental Damage or Accidental Damage and Theft. The insurer underwriting Samsung Care+ is Virginia Surety Company, Inc (CN 920 655).
  • You can make up to a maximum of two (2) successful claims in each 12-month period. You may have a maximum of two (2) successful claims in the first year and a further two (2) successful claims in the second year. We will determine whether to repair, replace or pay you up to the cover amount subject to payment of the applicable excess and the Terms and Conditions.

    Click here to find out your claim excess.
  • Your Samsung Care+ plan includes Accidental Damage coverage* for hardware repairs, water damage, device replacement and certified care by Samsung experts.

    *Theft protection can be added to your Accidental Damage coverage - when selecting the type of product for your eligible Samsung Galaxy device.

    Click here to see what’s covered
  • The commencement date of Your Samsung Care+ Cover will be specified in Your Certificate of Insurance and will end when the two (2) year cover term expires. The cover will also end when any of the following occurs:
        ⚬ the Cover is cancelled
        ⚬ the maximum number of successful claims have been paid;
        ⚬ the cover amount is paid; or
        ⚬ the cover otherwise ends in accordance with the Terms and Conditions or relevant law.
  • To lodge a claim, please contact us:
        ⚬ by calling: 0800 453 975; or
        ⚬ by emailing: samsungcareplusanz@assurant.com

    Click here to see how to contact us
  • The exclusions within our Terms and Conditions set out what is not covered under this cover

Samsung Care+ is  administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc.(CN 920655), trading as Assurant. An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled.  Exclusions apply. See Terms and conditions for more information.