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The latest Coronavirus (COVID-19) updates for our customers
Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.
Find additional information
Warranty
![Warranty Information]()
![Warranty Information]()
Register your product and find out what's covered.
Galaxy Premier Service
![Galaxy Premier Service]()
![Galaxy Premier Service]()
Special customer care services are available when you purchase a Galaxy Fold or Galaxy Z Flip.
Washing Machine Safety Recall
![Washing Machine Safety Recall]()
![Washing Machine Safety Recall]()
Important notice regarding the Safety Recall of Samsung Washing Machine
At Your Service
![At Your Service]()
![At Your Service]()
A portal to check your warranty or register your warranty or request for a callback and much more
Screen Replacements for Galaxy Smartphones
![Screen Replacements for Galaxy Smartphones]()
![Screen Replacements for Galaxy Smartphones]()
Samsung Electronics New Zealand has recommended retail pricing for screen replacement on certain Galaxy smartphones.
Smart Switch
![Smart Switch Guide]()
![Smart Switch Guide]()
Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.
Galaxy Battery
![Galaxy Battery]()
![Galaxy Battery]()
Check out how you can take better care of your battery through proper use and charge.
Samsung Service T&C
![Samsung Service T&C]()
![Samsung Service T&C]()
Get to know the functions of your Samsung product with an interactive step-by-step instructions. From basic functions to the establishment of connections – with the Smart Simulator you will find the solution.
Keep your Samsung Account secure
![Keep your Samsung Account secure]()
![Keep your Samsung Account secure]()
Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
Windows Update Information
![Windows Update Information]()
![Windows Update Information]()
"Eco-Conscious Service" Project
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Find out about our environmentally-conscious projects that are implemented in the scope of Samsung customer service.
How to
The latest Coronavirus (COVID-19) updates for our customers.
Due to global supply chain delays and congestion with the New Zealand postal network, we are experiencing delays in sourcing the parts required to repair some of our products. Whilst we are working as hard as possible to keep customers moving as quickly as possible, we do apologise for any delays you may experience during the repair of your device.
Code to Open Chat Window & Covid hash link
Samsung Online Store
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Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung Members
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Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.
Mobile Phone & Tablet Repair
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Book a repair for your screen damaged mobile and send via courier
