We are here for you
Welcome to Samsung Support
Product Support
Get help, find answers, download drivers, manuals and more.
How to find model code
Select from the menus below to find your model number.
- Type
- Subtype
- Category
Topics
The latest Coronavirus (COVID-19) updates for our customers
Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.
Find additional information
Warranty
![Warranty Information]()
![Warranty Information]()
Register your product and find out what's covered.
Galaxy Premier Service
![Galaxy Premier Service]()
![Galaxy Premier Service]()
Special customer care services are available when you purchase a Galaxy Fold or Galaxy Z Flip.
Washing Machine Safety Recall
![Washing Machine Safety Recall]()
![Washing Machine Safety Recall]()
Important notice regarding the Safety Recall of Samsung Washing Machine
At Your Service
![At Your Service]()
![At Your Service]()
A portal to check your warranty or register your warranty or request for a callback and much more
Screen Replacements for Galaxy Smartphones
![Screen Replacements for Galaxy Smartphones]()
![Screen Replacements for Galaxy Smartphones]()
Samsung Electronics New Zealand has recommended retail pricing for screen replacement on certain Galaxy smartphones.
Smart Switch
![Smart Switch Guide]()
![Smart Switch Guide]()
Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.
Galaxy Battery
![Galaxy Battery]()
![Galaxy Battery]()
Check out how you can take better care of your battery through proper use and charge.
Samsung Service T&C
![Samsung Service T&C]()
![Samsung Service T&C]()
Get to know the functions of your Samsung product with an interactive step-by-step instructions. From basic functions to the establishment of connections – with the Smart Simulator you will find the solution.
Keep your Samsung Account secure
![Keep your Samsung Account secure]()
![Keep your Samsung Account secure]()
Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
Windows Update Information
![Windows Update Information]()
![Windows Update Information]()
How to
The latest Coronavirus (COVID-19) updates for our customers.
With the global spread of COVID-19 impacting most communities, Samsung is adapting its practices to protect the health and wellbeing of our people and customers.
As such, our call centre is operating 24 hours and 7 days a week however due to increased demand you may experience some delays in your calls being answered.
We apologise for any inconvenience this may cause.
Samsung Online Store
![]()
![]()
Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung Members
![]()
![]()
Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.
※ Samsung Community is best viewed using latest version of Google Chrome and/or Mozilla Firefox browsers.
Mobile Phone & Tablet Repair
![]()
![]()
Book a repair for your screen damaged mobile and send via courier
RC01_Static Content