Support

We are here for you

Welcome to Samsung Support

Samsung Support Samsung Support

Product Support

Get help, find answers, download drivers, manuals and more.

Select a Model

    Back
      View more

      The latest Coronavirus (COVID-19) updates for our customers

      Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.

      Read more

      Find additional information

      Warranty
      Warranty Information Warranty Information

      Register your product and find out what's covered.
      Warranty Information Register your product

      Galaxy Premier Service
      Galaxy Premier Service Galaxy Premier Service

      Special customer care services are available when you purchase a Galaxy Fold or Galaxy Z Flip.
      Read more

      Washing Machine Safety Recall
      Washing Machine Safety Recall Washing Machine Safety Recall

      Important notice regarding the Safety Recall of Samsung Washing Machine
      Read more

      At Your Service
      At Your Service At Your Service

      A portal to check your warranty or register your warranty or request for a callback and much more
      Book an appointment Track my repair

      Screen Replacements for Galaxy Smartphones
      Screen Replacements for Galaxy Smartphones Screen Replacements for Galaxy Smartphones

      Samsung Electronics New Zealand has recommended retail pricing for screen replacement on certain Galaxy smartphones.
      Read more

      Remote Service
      Get Remote Support Get Remote Support

      Take advantage of Remote Support for TV's, mobile phones and tablets.
      Read more

      Smart Switch
      Smart Switch Guide Smart Switch Guide

      Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.
      Read more

      SmartThings FAQ
      SmartThings FAQ SmartThings FAQ

      Getting started with Samsung SmartThings for Android and iOS.
      Read more

      News & Alerts
      News & Alerts News & Alerts

      For important products and service announcements.
      Read more

      Galaxy Battery
      Galaxy Battery Galaxy Battery

      Check out how you can take better care of your battery through proper use and charge.
      View more

      Samsung Mobile Support T&C
      Samsung Mobile Support T and C Samsung Mobile Support T and C

      Check out the terms and conditions for Samsung Mobile Support.
      Read more

      Keep your Samsung Account secure
      Keep your Samsung Account secure Keep your Samsung Account secure

      Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
      Read more

      Windows Update Information
      Windows Update Information Windows Update Information

      Windows 10 update information Windows 10 s supported models

      Explore

      Stories that inspire you to do more with your Samsung devices.
      Go Explore

      "Eco-Conscious Service" Project

      Find out about our environmentally-conscious projects that are implemented in the scope of Samsung customer service.
      Read more

      Maintenance mode
      Maintenance mode Maintenance mode

      How to use Galaxy Maintenance mode to secure your device when a repair is in progress
      Read more
      View more

      How to

      Useful Tips for Galaxy Useful Tips for Galaxy
      Useful Tips for Galaxy Useful Tips for Galaxy
      Learn more
      Useful guide for Galaxy S20
       Useful guide for Galaxy S20
      Useful guide for Galaxy S20 Useful guide for Galaxy S20
      Learn more
      Tips to use Smart TV Tips to use Smart TV
      Tips to use Smart TV Tips to use Smart TV
      Learn more
      Useful guide for Home Appliances Useful guide for Home Appliances
      useful guide for home appliances useful guide for home appliances
      Learn more
      User Manuals & Download Guides User Manuals & Download Guides
      User Manuals & Download Guides User Manuals & Download Guides
      Learn more

      Code to Open Chat Window & Covid hash link

      Contact Info

      Online

      There are a number of different ways of contacting us via Live Chat, Email and more
      Chat Now Learn more

      Call

      For general enquires and technical support:
      0800 726 786
      24 Hours / 7 days a week

      For Deaf and hard of hearing, you can call using the Relay Service:
      TTY: 0800 4 713 713
      Voice: 0800 4 715 715
      Relay Service Learn More

      Face to face Support

      Whether your product is in warranty or out of warranty, we're here to help.
      Find a support centre Book a repair
      View more

      Samsung Online Store

      Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
      Samsung online store

      Samsung Members

      Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.
      Community Download Now

      Mobile Phone & Tablet Repair

      Book a repair for your screen damaged mobile and send via courier
      Book a repair Screen repair price list

      Apps & Services Customer Support

      Samsung Rewards : 0800 726 786
      View more