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The latest Coronavirus (COVID-19) updates for our customers
Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.
Find additional information
Warranty
![Warranty Information]()
![Warranty Information]()
Register your product and find out what's covered.
Galaxy Premier Service
![Galaxy Premier Service]()
![Galaxy Premier Service]()
Special customer care services are available when you purchase a Galaxy Fold or Galaxy Z Flip.
Washing Machine Safety Recall
![Washing Machine Safety Recall]()
![Washing Machine Safety Recall]()
Important notice regarding the Safety Recall of Samsung Washing Machine
At Your Service
![At Your Service]()
![At Your Service]()
A portal to check your warranty or register your warranty or request for a callback and much more
Screen Replacements for Galaxy Smartphones
![Screen Replacements for Galaxy Smartphones]()
![Screen Replacements for Galaxy Smartphones]()
Samsung Electronics New Zealand has recommended retail pricing for screen replacement on certain Galaxy smartphones.
Samsung Members
![Samsung Members]()
![Samsung Members]()
Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.
Smart Switch
![Smart Switch Guide]()
![Smart Switch Guide]()
Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.
Galaxy Battery
![Galaxy Battery]()
![Galaxy Battery]()
Check out how you can take better care of your battery through proper use and charge.
Samsung Service T&C
![Samsung Service T&C]()
![Samsung Service T&C]()
Get to know the functions of your Samsung product with an interactive step-by-step instructions. From basic functions to the establishment of connections – with the Smart Simulator you will find the solution.
Samsung Smart View
![Samsung Smart View]()
![Samsung Smart View]()
Discover a smarter viewing experience with the app that lets you seamlessly share content from your mobile and PC to your Samsung Smart TV.
Keep your Samsung Account secure
![Keep your Samsung Account secure]()
![Keep your Samsung Account secure]()
Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
Windows Update Information
![Windows Update Information]()
![Windows Update Information]()
How to
The latest Coronavirus (COVID-19) updates for our customers.
With the global spread of COVID-19 impacting most communities, Samsung is adapting its practices to protect the health and wellbeing of our people and customers.
As such, our call centre is operating 24 hours and 7 days a week however due to increased demand you may experience some delays in your calls being answered.
We apologise for any inconvenience this may cause.