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    Warranty

    Register your product and find out what's covered.

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    News & Alerts

    For important products and service announcements.

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    Washing Machine Safety Recall

    Important notice regarding the Safety Recall of Samsung Washing Machine

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    Remote Service

    Take advantage of Remote Support for TV's, mobile phones and tablets.

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    Smart Switch

    Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.

  • SmartThings FAQ
    SmartThings FAQ

    Getting started with Samsung SmartThings for Android and iOS.

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    Track My Repair

    Find out your mobile device repair status

  • Galaxy Battery
    Galaxy Battery

    Check out how you can take better care of your battery through proper use and charge.

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    Screen Replacement for Galaxy Smartphones

    Samsung Electronics New Zealand has recommended retail pricing for screen replacement on certain Galaxy smartphones.

  • Members Icons
    Samsung Members

    Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.

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    Samsung Service T&C

    Check out the latest Samsung service T&Cs, Data Backup & Deletion Policy and Samsung’s Privacy Policy.

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    Samsung Smart View

    Discover a smarter viewing experience with the app that lets you seamlessly share content from your mobile and PC to your Samsung Smart TV.

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    Samsung Mobile Support T&C

    Check out the terms and conditions for Samsung Mobile Support.

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    At Your Service

    A portal to check your warranty or register your warranty or request for a callback and much more

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    Galaxy Premier Service

    Special customer care services are available when you purchase a Galaxy Fold or Galaxy Z Flip.

  • Keep your Samsung Account secure
    Keep your Samsung Account secure

    Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.

Our Service Promise

Samsung Care was built with your lifestyle in mind.
As a valued customer you'll receive a range of benefits.

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Smart Switch

A sure and secure way to move your content to your Galaxy

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Galaxy Smartphones Screen Replacement

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Useful guide for Home Appliances

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Home Appliances

Tips to use Smart TV

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Smart TV

At Your Service

You can find wide range of service and benefits for your Samsung devices and appliances

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With the global spread of COVID-19 impacting most communities, Samsung is adapting its practices to protect the health and wellbeing of our people and customers.

As such, our call centre is operating 24 hours and 7 days a week however due to increased demand you may experience some delays in your calls being answered.

We apologise for any inconvenience this may cause.

Contact Us

Online

Monday to Sunday
24 hours / 7 days a week

Email

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

For all products

0800 726 786
(0800 SAMSUNG)

24 hours / 7 days a week

For Smart Mobile Devices

0800 6 726 786
(0800 M SAMSUNG)

24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

At Your Service

Product Registration or Request for a Callback

Track my Repair

Get updates on your Samsung Service

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