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Get help, find answers, download drivers, manuals and more.

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      The latest Coronavirus (COVID-19) updates for our customers

      Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.

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      Find additional information

      Warranty
      Warranty Information Warranty Information

      Register your product and find out what's covered.
      Warranty Information Register your product

      Galaxy Premier Service
      Galaxy Premier Service Galaxy Premier Service

      Special customer care services are available when you purchase a Galaxy Fold or Galaxy Z Flip.
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      Washing Machine Safety Recall
      Washing Machine Safety Recall Washing Machine Safety Recall

      Important notice regarding the Safety Recall of Samsung Washing Machine
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      At Your Service
      At Your Service At Your Service

      A portal to check your warranty or register your warranty or request for a callback and much more
      Book an appointment Track my repair

      Screen Replacements for Galaxy Smartphones
      Screen Replacements for Galaxy Smartphones Screen Replacements for Galaxy Smartphones

      Samsung Electronics New Zealand has recommended retail pricing for screen replacement on certain Galaxy smartphones.
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      Remote Service
      Get Remote Support Get Remote Support

      Take advantage of Remote Support for TV's, mobile phones and tablets.
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      Smart Switch
      Smart Switch Guide Smart Switch Guide

      Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.
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      SmartThings FAQ
      SmartThings FAQ SmartThings FAQ

      Getting started with Samsung SmartThings for Android and iOS.
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      News & Alerts
      News & Alerts News & Alerts

      For important products and service announcements.
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      Galaxy Battery
      Galaxy Battery Galaxy Battery

      Check out how you can take better care of your battery through proper use and charge.
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      Samsung Mobile Support T&C
      Samsung Mobile Support T and C Samsung Mobile Support T and C

      Check out the terms and conditions for Samsung Mobile Support.
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      Keep your Samsung Account secure
      Keep your Samsung Account secure Keep your Samsung Account secure

      Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
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      Windows Update Information
      Windows Update Information Windows Update Information

      Windows 10 update information Windows 10 s supported models

      Explore

      Stories that inspire you to do more with your Samsung devices.
      Go Explore

      "Eco-Conscious Service" Project

      Find out about our environmentally-conscious projects that are implemented in the scope of Samsung customer service.
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      How to

      Useful Tips for Galaxy Useful Tips for Galaxy
      Useful Tips for Galaxy Useful Tips for Galaxy
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      Useful guide for Galaxy S20
       Useful guide for Galaxy S20
      Useful guide for Galaxy S20 Useful guide for Galaxy S20
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      Tips to use Smart TV Tips to use Smart TV
      Tips to use Smart TV Tips to use Smart TV
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      Useful guide for Home Appliances Useful guide for Home Appliances
      useful guide for home appliances useful guide for home appliances
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      Galaxy Note20 best writing experience Galaxy Note20 best writing experience
      New Samsung Notes for the best writing experience of Galaxy Note20 I Note20 Ultra New Samsung Notes for the best writing experience of Galaxy Note20 I Note20 Ultra
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      Code to Open Chat Window & Covid hash link

      Contact Info

      Online

      There are a number of different ways of contacting us via Live Chat, Email and more
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      Call

      For general enquires and technical support:
      0800 726 786
      24 Hours / 7 days a week

      For Deaf and hard of hearing, you can call using the Relay Service:
      TTY: 0800 4 713 713
      Voice: 0800 4 715 715
      Relay Service Learn More

      Face to face Support

      Whether your product is in warranty or out of warranty, we're here to help.
      Find a support centre Book a repair
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      Samsung Online Store

      Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
      Samsung online store

      Samsung Members

      Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.
      Community Download Now

      Mobile Phone & Tablet Repair

      Book a repair for your screen damaged mobile and send via courier
      Book a repair Screen repair price list

      Apps & Services Customer Support

      Samsung Rewards : 0800 726 786
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