Samsung Care+ Frequently Asked Questions

Yes, Samsung Care+ provides protection for your eligible Samsung device against Accidental Damage and Theft. The insurer underwriting Samsung Care+ is Virginia Surety Company, Inc (CN 920 655).

You can make up to a maximum of two (2) successful claims in each 12-month period. You may have a maximum of two (2) successful claims in the first year and a further two (2) successful claims in the second year. We will determine whether to repair, replace or pay you up to the cover amount subject to payment of the applicable excess and the Terms and conditions.

Your Samsung Care+ plan includes Accidental Damage and Theft Coverage for hardware repairs, water damage, device replacement and certified care by Samsung experts.

The commencement date of Your Samsung Care+ Cover will be specified in Your Certificate of Insurance and will end when the two (2) year cover term expires. The cover will also end when any of the following occurs:

• The cover is cancelled
• The maximum number of successful claims have been paid
• The cover amount is paid
• The cover otherwise ends in accordance with the Terms and conditions or relevant law

To lodge a claim, please contact us:

• By calling: 0800 453 975
• By emailing: samsungcareplusanz@assurant.com

The exclusions within our Terms and conditions set out what is not covered under this cover.

You may cancel this your policy at any time by advising Us:

• by emailing at: samsungcareplusanz@assurant.com
• by calling: 0800 453 975

Virginia Surety Company, Inc (CN 920 655) [insurer underwriting your Samsung Care+ policy] will respond to You within 7 days of receiving Your request.

Full Refund

We offer a 21 day Cooling Off Period. If You should decide for any reason whatsoever that Samsung Care+ Cover does not suit Your needs, You may cancel Your Samsung Care+ Cover Agreement and receive a full refund of the amount paid (as long as no claims have been lodged before You cancel).

Pro-Rata Basis Refund

If the Cover is cancelled after the 21 day Cooling Off Period, We will retain the proportionate premium for the time during which Cover has been provided and We will not refund the amount paid for Cover if You have already made a claim. All refunds for cancellations are calculated for the unexpired portion of the Cover on a pro-rata basis.