What happens if I change my mind?

If you wish to return a Product because you have changed your mind, the following criteria apply:

(a) You have up to 14 calendar days from the time you receive the Product to initiate a return.

(b) The Product must be returned undamaged and in as-new condition.

(c) The Product must be returned with all original packaging, instructions and accessories.

(d) You must provide proof of purchase.

(e) For hygiene reasons, wearable Products (including watches, galaxy buds, headphones etc) must be returned in the original sealed and unopened packaging.

(f) Returning a Product for change of mind is limited to one occasion per person/household per type of product. If you have previously trialled and returned a Product, you are not entitled on a future occasion to a return for change of mind for any similar Products.

(g) If you received a gift with purchase (including a voucher), the gift must be returned when you return the Product.

Please email estorenz@samsung.com for details on how to return your Product(s)

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