Detergent and/or Fabric Softener is left in the drawer, What should I do?

Last Update date : Nov 23. 2020


Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.


For models WA406DJHDWR, WA456DRHDWR, WA5471ABW and WA5471ABP Washing Machines, you must use HE (High Efficiency) Detergent. 


The washer's automatic dispenser may need to be cleaned periodically to eliminate traces of liquid detergent and fabric softener can solidify in the drawer and drawer compartment or inside the plastic siphon tubes. This build-up can restrict the detergent additives from entering the tub properly. 


Symptoms of laundry additive build-up include:    

■ Detergent / Fabric Softener does not dispense    

■ Excessive water remains in the detergent / softener compartments after cycle finishes


You will need a small non-abrasive brush and warm water.

1 Pull the dispenser drawer straight back until it stops.
2 Tilt the dispenser drawer upward and remove it.
3 Remove the inserts from the 2 compartments, and then rinse the inserts and the drawer with warm water to remove traces of accumulated laundry products.
4 Clean the drawer opening using a small, non-abrasive brush to clean the area. Remove all residues from the upper and lower parts of the opening.
5 Return the inserts to the proper compartments and replace the drawer. Place the dispenser drawer rail (2) on top of the compartment rail (1), and then push the drawer in firmly.

If you require more information, please consult the user manual from our Manuals & Downloads page. 
For all other queries or for further technical assistance, please get in touch with our Samsung Customer Care on 0800 726 786 or contact our Live Chat with our Technical Team online, services are open 24hours, 7days


Note: If both cards are activated, you can receive calls and messages on each card. However, if you are on a call using one card, the other card cannot be used to receive new calls.


■ Changing the display name and icon of SIM or USIM cards:


1. On the Home screen, tap “Apps” 

2. Tap “Settings”

3. Tap “SIM card manager”
4. Tap on SIM 1 or SIM 2 to select a SIM or USIM card

5. Tap Register name or Select icon. Set a display name and icon for each card.


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