Why is my tumble dryer not drying my laundry fully?

Last Update date : Aug 10. 2022

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Drying results may vary for the following reasons:

  • If your wash load contains differing fabric types, you may experience items that are not completely dry. Where a tumble dryer may easily dry a thin cotton shirt, it may not dry a thick wool jumper.
  • The heat used on a drying cycle, such as Quick Dry, is set to a temperature that can easily be used on all fabric types without causing damage. Ensure you are using the correct settings for your load. 


If you happen to find that your Samsung Dryer does not dry your laundry properly try the suggestions below. If the problem is still present after going through these steps, please get in touch with our Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online.

If your Dryer is not drying your washing, please check the following:
  • Some models have a Cool Air setting. If this setting applies to your model, please select any heat setting other than Cool Air.
  • Check the lint filter and heat exchanger of any build up and clean if necessary.
  • Dryer may not be in the cool-down phase of the cycle.
  • Make sure the dryer is not overloaded.
  • Sort light and heavy items separately.
  • Reposition large, bulky items to ensure even drying.
  • Check that the dryer is draining properly.For small loads, add a few dry towels.
  • Clean the lint filter and heat exchanger.

If you are experiencing your washing unevely drying check the following:


  • Seams, pockets and other parts of clothing are harder to dry than others. This is normal.
  • Sort heavy and light items separately.


Also check out Dryer Settings to ensure you are using the right setting for your washing.

  • Dryer load is too small. Add more items and restart the cycle.
  • Dryer load is too large. Remove items and restart the cycle.
Note: It is always recommended to follow the manufacturer's instructions on the tag for drying that particular item.
  • Cotton – (Bed linens, table linen, underwear, towels, shirts)
  • Extra Dry  Best used on heavy duty fabrics that should be very dry on exit of the machine.
  • Cupboard Dry – Do not use this with materials such as jeans, only lighter cotton objects; underwear, linen.
  • Iron Dry  Items will come out in a moist state that is appropriate for ironing.
  • Synthetics – (Items made from polyester(diolen, trevira), polyamide (perlon,nylon) or other similar blends.)
  • Extra Dry – Should only be used with heavy duty fabrics that should be very dry on exit of the machine. 
  • Iron Dry – Items will come out in a moist state that is appropriate for ironing.


Other settings:

  • Quick Dry – 60 minute drying time. The max load on this setting is 1kg.
  • Warm Air – Best used with small items. A Pre-dried laundry load of normal fabrics will dry in 30 minutes. (available on the DV8, DV9 series only)
  • Cool Air – For fabrics that need refreshing with a tumble without any heating.
  • Time Dry – Select a desired cycle, then press the Time button for the drying time. The time is added in 30 minute segments which can be set to a maximum of 150 minutes.
  • Sports Wear  Use for light sport wear such as track suits. The max load is 2kg on this setting.
  • Outdoor – Can be used with items such as: Ski wear, Sports wear, mountain clothing, spandex, stretch wear, microfibre items. The max load should be 2kg on this setting. (available on the DV8, DV9 series only)
  • Ultra Delicate – This cycle is designed to be used with lace items such as lingerie. The max load should be 1.5 KG on this setting.
  • Wool – To only be used with machine and tumble dryer approved wool. For best results, try turning the laundry inside out before drying it. Overloading the dryer may not produce the same results. the max load should be 2KG on this setting.  

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.




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