How I can backup/recover data if I may lose the device or device data is corrupted/lost?

Last Update date : Nov 23. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

It hurts to lose the data you love.  You need to regularly back up your data to a safe location, such as Samsung Cloud, Google Account or a computer, so that you can restore it if the data is corrupted or lost due to an unintended factory data reset or device is lost. 

Regularly sync, back up your device’s data using Samsung Cloud, Samsung account or Google account, or transfer data to PC via Smart Switch. Also, you can use the various 3’rd Cloud applications to back up data.

1 Using Samsung Cloud

 Back up data to Samsung Cloud and restore the data later. You must register and sign in to your Samsung account to use Samsung Cloud. 

We recommend backing up your device regularly to ensure if your device is lost or broken you are able to get the data back. For steps on how to back up to Samsung cloud check out How can I backup my data using enhanced Samsung Cloud feature?

2 Using Google or Samsung account

Keep your personal information, app data, and settings safe on your device.

You can back up your sensitive information and access it later. You must sign in to your Google or Samsung account to back up or restore data. 

If you have lost the device you might be able to back up the device remotely by logging into your Samsung account online and Selecting Back up. 

Please Note: The backup function will only be available to devices running Android OS 7.0 (Nougat) and higher. It will force a backup that would normally only complete when the device is connected to Wifi - but allows you to sync all contacts and messages to the server so that you can recover this information to another Samsung device.


You can also check out What can I do to prevent data loss? for more information.

3 Back up files and data by using various Cloud applications

Back up files and data such as pictures, videos by using various Cloud applications> - i.e. Google Photos

Google Photos supports free, unlimited storage for high-quality(great visual quality at a reduced file size) and free 15GB to account storage for original(full resolution that counts against your quota) based on upload size for photos and videos. 
We recommend to backup and sync your photo, video contents regularly by using this Google Photos.

Also check out What can I do to ensure that my data, such as images and videos are backed up? for more information.

4 Back up data to computer

Transfer data between your device and a computer. You must download the Smart Switch PC version app from Back up data from your device to computer and import the data to your device later.

Check out How can back up my data to a PC, then recover it when needed? for more information. 

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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