How to use Samsung Smart Switch to transfer the data between two Samsung devices

Last Update date : Nov 23. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Samsung Smart Switch is an app that makes transfering content from any device to a Samsung device easier with a few simple steps.  

1 Download Samsung Smart Switch on both devices
2 Open Smart Switch on both devices

You will need to make sure that you have both devices within 50cm of each other if transfering wirelessly 

4 Tap on the 'Connect' button on one of the devices.

Here you can decide if you would like to transfer the data across through a charging cable and adaptor or wirelessly  

5 Select the supported content you would like to transfer onto the new device. Then tap the Transfer button on the current device
6 Select OK and wait for the data to be transferred across to the new device

It may take some time to transfer data across depending on the amount being transferred. Please be patient and wait for the Smart Switch app to let you know it is okay to use the new device or when it lets you know you are able to now unplug the devices from eachother.

If you fail to do so, this can affect the data being transferred across. 


1. Smart SwitchMobile may not work with all Samsung devices.


2. Content supported by Smart SwitchMobile may vary by device model. 


3. Images are for illustration purposes only. Actual time taken for transfer depends on size of files.


4. PLEASE SECURE AND BACK-UP ALL YOUR DATA BEFORE PROCEEDING. Your use of the Smart Switch Service (the "Service") provided is at your own risk. Samsung makes no guarantees or promises regarding the correctness nor accuracy of the Service and/or any information provided, and does not warrant that the transfer steps described will work without disruption or will always be available to you. The Service is provided "AS IS" WITHOUT WARRANTY OR LIABILITY OF ANY KIND. Samsung shall not be liable to you or any business connected with you, either in contract, tort (including negligence) or otherwise for any losses which are related to you or your business, including without limitation, loss, damage, destruction, alteration of data or information (or failure to maintain confidentiality of data or material), loss of profits, loss of revenue or business interruption, or any and all other losses whether or not reasonably foreseeable by Samsung. You undertake to use the Service as a careful and diligent user and you shall not use the Service in a manner which is contrary to any applicable laws and regulations. In particular, you are not allowed to use the Service and/or any information provided to violate third party rights/ intellectual property rights. You further agree not to for any reason, violate, circumvent, reverse-engineer, decompile, disassemble, or otherwise tamper with any security or digital rights management technology related to or embedded in your device or any content in that device.

Helpful Links

For more information regarding Samsung Smart Switch check out the below. 


Smart Switch

Get Started with Smart Switch

Samsung smartphones compatible with Smart Switch

For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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