Samsung SOS - Smart Phone Emergency Message guide

Last Update date : Jan 20. 2021

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

The Samsung smart phone SOS feature makes it easy to notify a contact when you are in an emergncy. 

When the Samsung SOS feature has been turned on, this means when you press the lock buttom 3 times your device will automatically send out a message saying  "SOS" followed by a link that when opened will show the coordinates of where you are.

You are able to add to this feature and allowing a photo and/or a voice message to also be sent out with the message to help provide more evidence of where you are and what is happening. 

Please Note: The Message being sent out is not customisable and Charges May Apply

To turn on this feature see the steps below: 

1 Go to Settings.
Samsung SOS - Smart Phone Emergency Message guide
2 Go to the Advanced Features, and select Send SOS messages.
Samsung SOS - Smart Phone Emergency Message guide
3 Agree to the Terms and Conditions to setup the contact person.
Samsung SOS - Smart Phone Emergency Message guide
Samsung SOS - Smart Phone Emergency Message guide
4 You can select the recipient from your contacts or create new. Please add the mobile number for the recipient so they can receive your SOS message.
Samsung SOS - Smart Phone Emergency Message guide

To disable this feature follow the same steps above Settings > Advanced Features > Send SOS messages >OFF

Looking for something else?

Mobile Emergency Alert

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

Thank you for your feedback!

RC01_Static Content