Samsung SOS - Smart Phone Emergency Message guide

Last Update date : Oct 16. 2023

When in an emergency you may not have time to locate a contact, type out a text message explaining the situation or even the battery power to send photos of your location. This is where Sending SOS Messages will come into play. By quickly pressing the power key button 3 times, you are able to send a quick alert to your emergency contacts. Not only that, but you are also able to attach a 5 second audio recording and pictures from both the front and rear cameras. 

Once the SOS message is sent, your emergency contacts will be able to locate your exact location and view your photos and audio files via MMS messages.

Please Note: The Message being sent out is not customisable and Charges May Apply.

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

1 Launch your Settings > Advanced features
Settings > Advanced features
2 Scroll down the page and tap on Send SOS message
select Send SOS Messages
3 Toggle on Send SOS message
Toggle on Send SOS Messages
4 Read through the Terms and Conditions and tap the Agree button to proceed to the next step
read through T&C's and tap agree
5 Tap Add to create an emergency contact
Add an emergency contact
6 Select your preferred emergency contacts then tap on Done
Select contact to add then ta on Done
7 Toggle on or off Attach pictures or Attach audio recording.

If you decide to add more emergency contacts in the future, tap Send messages to and add your preferred emergency contact.
sos message options - toggle on or off audio recording and photos
8 When sending SOS messages to your emergency contacts, quickly press the power button 3 times. Depending on the SOS message options you have enabled, pictures and audio messages will also be included in the text.

If you swipe down to access your notification panel, you will be able to view the status of the SOS Message.
sending sos message - viewing status
9 Once the SOS message has been sent the receiving emergency contact will be provided with a link straight to Google Maps to locate your exact location. They will also able to view the pictures and audio files sent via MMS.
emergency contact viewing sos message

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app.

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the 'How to use the Samsung Members app'.

 

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