Why does the screen brighten when I go to unlock my phone using face recognition?

Last Update date : Nov 17. 2021

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

There is a new feature called Brighten Screen.

This means that the brightness on your mobile screen will temporarily increase when you are trying to unlock your mobile with face recognition while in the dark. 

If this is happening to your mobile you are able to turn this feature off by

        -  Go into settings, select Biometrics and security.

        -  Select Face recognition.

        -  Tap on the switch on the right hand side to turn on/off. 


If you require more information, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care New Zealand experts on 0800 726 786 or contact our Live Chat New Zealand team.

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