Samsung Concierge

Enjoy VIP after-sales with your Galaxy S21

  • 24/7 DEDICATED HOTLINE
    Dedicated toll-free hotline with customer partners ready to assist on configuration, diagnostics, and even help on repairs.
    1-800-8-726-8888 (Globe)
    1-800-10-726-8888 (PLDT)
    (02) 8660-8888 (Standard Landline)
  • PRE-APPOINTMENT BOOKINGS
    Make hassle-free appointments via hotline, and shorten actual handling time when you show up in your preferred schedule.
  • FREE PICK-UP & DELIVERY
    Option to have damaged phone picked up from preferred address for repair at selected Authorized Samsung Service Centers*. Once phone is repaired, it can also be brought back to the same address.
  • LOANER UNIT
    Temporarily loan a unit at zero cost while your current device is under repair.

  • SERVICE EXPRESS LANE
    Skip long lines and save time when you visit selected Authorized Samsung Service Centers*. Just select Samsung Concierge when you get a number!
  • HASSLE-FREE DATA TRANSFER
    Receive dedicated switching service from your old device to your new device using Smart Switch. Feel free to consult any of our Customer Service Consultants.
  • REMOTE ASSISTANCE
    Our tech experts can connect and control your Samsung device remotely to help you with your concern. Just reach us via the hotline!

*Service Express Lane Locations

ASC CODE ASC NAME Address
6249858 Mind Alliance Ventures, Inc - North Space # 431 Ax1 Sm North Edsa Annex 1 Bldg. Edsa, Quezon City
3478362 Jan Bc Mobile Inc. 4th Flr. Bldg. B Cyber Zone area SM Megamall, Mandaluyong City
7367145 Platinum Mobile Marketing  Unit 201-203-271 (Cz)  J.W. Diokno Boulevard Cyberzone Sm Mall Of Asia Complex , Pasay City
2153051 Junrex Cellphone And Acc. 3rd Level Cyberzone, Sm City Cebu, Cebu City
2119962 Raycon Airconditioning, Refrigeration & Service G/F Unit 3 Showcase Capital Center Marcos Highway Brgy. San Isidro Cainta, Rizal
1498237 Chronicles Electronics Corporation Unit 101 Almanza Square Bldg. 490 Alabang-Zapote Rd. Cor. Bf Homes Almanza, Las Piñas City
1487169 Chronicles Works and Services Incorporated 2424 Tejeron St. Sta. Ana, Manila (Near Puregold-Makati) 
7392865 Jazzy Technical Services - Iloilo One Rodolfo Place Bldg., H. Montinola Cor Muelle Loney Sts., Brgy. Pres. Roxas, Iloilo City
2119979 Lagman Electronics Services Dupoint Blg. Door #2 Don Apolinar Velez St. Cagayagan De Oro
6041382 321 Electronics Service Center Ground Floor IMC Building, Brgy. 2 & 3 Corner Nueva Rizal Street Dagupan City, Pangasinan 
3396760 Raycon Airconditioning - Pampanga Unit 209-210 Oceana Commercial Complex Km 85 Macarthur Highway, Balibago, Angeles City, Pampanga
2119957 Henry's Electronics - Valenzuela Unit A #632 . Mc-Arthur Hi-Way, Malanday Valenzuela City, Metro Manila
6041383 Mystic Electronics Repair Center Unit 3a and 4a Ground floor, Bormaheco Bldg JP Laurel Ave. Bajada Davao City  ; (WL) Quirino, Davao City
2232762 Primasiana Philippines Inc. Unit 305 The Atrium of Makati Bldg. Ave. Brgy. Urdaneta Makati City
7371022 Junrex Cellphone & Acc.- Ayala Cebu 3F New Bldg, Ayala Center, Cebu City
2404571 Banana Telecommunication Inc. 3F Techno Hub, Gaisano Mall Davao, J.P. Laurel, Bajada, Davao City
2351606 Pines Seamless Mobile Inc. - Baguio #393 3Rd Flr, Sm Baguio Cyber Zone Upper Session Luneta Hill, Baguio City
2437667 Northpoint Technologies Inc 2/F Harbor Point Mall, Rizal Highway, Central Business District, Subic Bay Freeport Zone Olongapo City
2359065 Promarigold Corp. Meetrovi Arcade Center, Pres. Sergio Osmeña Avenue, General Santos City
2350044 Primasiana Philippines Inc. - Lipa 2nd Level Robinsons Place Lipa JP Laurel, Nat'l Highway, Mataas na Lupa, Lipa City, Batangas
3445394 Jazzy Technical Services Purok 6, Felix Reyes St., Balibago, Sta. Rosa City, Laguna
1978312 Puerto Electronico SM City Puerto Princesa Brgy. San Miguel Malvar Road Cor. Lacao St. Puerto Princesa City, Palawan
2426984 Primasiana Philippines Inc - Festival Unit DG1-9 Festival Supermall Inc. Level 2 Filinvest Alabang Muntinlupa City, Metro Manila
6040680 Ornillo Manpower Services Plaza Feliz Bldg. National Highway San Pedro Puerto Princesa City, Palawan
2409199 Hi-Factor Iontech Digital Industries Corporation - Greenhills BS 33-34 Bridgeway Shop GSC Greenhills San Juan, Metro Manila
1439491 Fonerange Communication Inc - SM City Pampanga 118 Cyberzone SM City Pampanga San Fernando City, Pampanga
3433525 Powerhouse Distributor Inc Ponce Bldg., Araneta St., Bacolod City
3258984 Mind Alliance Ventures, Inc - Pampanga Space# 209 Sm Clark, Clark Special Economic Zone, Clarkfield, Pampanga
2358286 Pines Seamless Mobile Inc. - Cabanatuan 3rd Floor Mega Center San Roque Norte Canabatuan City, Nueva Ecija
8219533 Abtek Elec Cellphone Rep Shop G/F V&O Bldg., Annex D Cor. Quezon Ave. & Lapu-Lapu St. Legazpi City Albay
4226193 Comworks, Inc. 2/F Sm City Calamba, Cyberzone Area, Nat’L Hi-Way, Brgy. Real, Calamba, Laguna | Head Ofc : Cwi Corporate Center, 1050 Quezon Avenue, Quezon City

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